topic Re: ID Manager stopped auth'ing after a local power outage. in Aerohive Migrated Content

ID Manager stopped auth'ing after a local power outage.

dennis_lynn — Wed, 06 Mar 2019 02:48:21 GMT

using a "local" (at a colo) hivemanager vm which did not power cycle.

In ID Manager

Under Home > Connect > Supported HiveManager Accounts

for the company name it shows 0 SSIDs

When I click on the company name it sends me to another page where I receive:

I see the AP's going through the firewall making requests to 54.171.185.24

Tried resyncing the password for the admin account I am using.

ID manager shows no entries in the authentication log since 3/3/2019 1:32 PM

Re: ID Manager stopped auth'ing after a local power outage.

samantha_lynn — Wed, 06 Mar 2019 04:45:27 GMT

For a local HiveManager, showing 0 SSIDs is expected. SSIDs will only populate there for online HiveManager connections. As for the error you are seeing, could you send a screen shot of that message and the page you see it on? If you'd like to send that directly to me, my email is communityhelp@aerohive.com.

Re: ID Manager stopped auth'ing after a local power outage.

dennis_lynn — Wed, 06 Mar 2019 05:18:34 GMT

Thank You....

When I click on the link which is the company name, I go straight here

Re: ID Manager stopped auth'ing after a local power outage.

samantha_lynn — Wed, 06 Mar 2019 19:52:26 GMT

Thank you for that picture. I see jeffk@morphodetection.com as the default admin for the IDM account linked to your HiveManager, could you try logging in with that email address and seeing if you have the same issue?

Re: ID Manager stopped auth'ing after a local power outage.

dennis_lynn — Thu, 07 Mar 2019 02:51:43 GMT

Thank You...that did get past that error.