topic Re: Is it possible convert from Aerohive NG to Aerohive Connect (free version) without loose configurations? in Aerohive Migrated Content

Is it possible convert from Aerohive NG to Aerohive Connect (free version) without loose configurations?

informatica1 — Fri, 08 Feb 2019 01:54:21 GMT

When I have configured the HiveManager I selected 30-day trial but I do not have an Entitlement Key.

So, now I cannot change configurations.

Re: Is it possible convert from Aerohive NG to Aerohive Connect (free version) without loose configurations?

samantha_lynn — Fri, 08 Feb 2019 02:51:04 GMT

Unfortunately there is no way to downgrade an existing Select instance in to a Connect instance, you would have to rebuild. If you need a temporary key to get you in to the old HiveManager long enough to revert to the Connect instance, please email me directly at communityhelp.aerohive.com with the number of devices you need the key to cover and we can help you out with that.

Re: Is it possible convert from Aerohive NG to Aerohive Connect (free version) without loose configurations?

Anonymous — Fri, 22 Mar 2019 12:10:28 GMT

Hi Sam,

I have also made the same mistake, do I have to create a new HiveManager login with a different email address and them move the serial numbers between the 2 instances?

Regards,

Andrew.

Re: Is it possible convert from Aerohive NG to Aerohive Connect (free version) without loose configurations?

samantha_lynn — Fri, 22 Mar 2019 19:53:40 GMT

Hi Adnrew,

If you want to use the same email address to register for the Connect instance I would recommend following these steps:

Go to Monitor and remove all devices from your inventory. If you don't do this, you won't be able to add them to the Connect account when you're ready. This will set the devices back to factory default settings, so start this when you are ready to make the move (this should only take a few minutes) and when you can afford a few minutes of downtime on the wireless.

Click on the silhouette icon in the top right hand corner> Global Settings> Account management> Open your admin record. At the top of this page you'll see the email address you used to register, and you should be able to edit this field. You can change this email address to another working address or a non-sense address. If you go with a non-sense address that doesn't exist, just be aware you won't be able to follow the forgot password workflow if you need to get back in to this version for some reason, just something to keep in mind.

Now that the original email isn't associated with the original VHM, you can register for another HiveManager using the original email address, and this time choose connect. This guides walks you through how to register for Connect specifically: https://thehivecommunity.aerohive.com/s/article/Registering-for-HiveManager-Connect

Once you're in the Connect instance, build your configuration in Configure> network policies, and then add your devices to the device inventory on the Monitor tab, and you should be good to go.

Hope that helps!

Re: Is it possible convert from Aerohive NG to Aerohive Connect (free version) without loose configurations?

Anonymous — Sun, 24 Mar 2019 12:49:19 GMT

Hi Sam,

Unfortunately my 30 day subscription has now expired, I am unable to login to release the serial numbers. Is it possible for you to release them for me or for you to generate an evaluation license key to allow me to remove them?

Regards,

Andrew.

Re: Is it possible convert from Aerohive NG to Aerohive Connect (free version) without loose configurations?

samantha_lynn — Mon, 25 Mar 2019 20:50:12 GMT

Hi @Andrew Miller , thanks for letting me know, I was able to get a temp key approved and I've emailed that directly to you. Please let me know if you have any issues with the key or the move over to Connect.

Re: Is it possible convert from Aerohive NG to Aerohive Connect (free version) without loose configurations?

Anonymous — Tue, 26 Mar 2019 12:55:34 GMT

Thanks Sam, I have applied the temp key and will work to moving between the managers.

Re: Is it possible convert from Aerohive NG to Aerohive Connect (free version) without loose configurations?

stephane_chenia — Wed, 10 Apr 2019 20:36:43 GMT

Hi Sam, I have the same problem !!! Can I have a temporary key to remove all my APs ???

Thnaks a lot for your help !!

Re: Is it possible convert from Aerohive NG to Aerohive Connect (free version) without loose configurations?

samantha_lynn — Wed, 10 Apr 2019 20:47:19 GMT

Hi @Stephane CHENIA , thanks for letting me know, I've emailed you directly with a temporary key as well. Please don't hesitate to let me know if you have any issue with the key.

Re: Is it possible convert from Aerohive NG to Aerohive Connect (free version) without loose configurations?

marco_martinez — Thu, 13 Jun 2019 00:14:04 GMT

Hello Sam Pirok , good morning, I also need a temporary password since my license is 2 days old and I need to continue administering the AP's

Re: Is it possible convert from Aerohive NG to Aerohive Connect (free version) without loose configurations?

samantha_lynn — Thu, 13 Jun 2019 03:04:16 GMT

Thank you for letting me know, I've emailed you directly with a quick question so we can get this process started for you. Please let me know if you have any questions.

Re: Is it possible convert from Aerohive NG to Aerohive Connect (free version) without loose configurations?

mperva — Sun, 16 Feb 2020 06:34:44 GMT

Sam

I have a customer with the same condition. I need to log in to his classic account and remove his devices and then set them up in the Connect account. Please let me know where I can get a 30 day key for his devices.

Re: Is it possible convert from Aerohive NG to Aerohive Connect (free version) without loose configurations?

samantha_lynn — Mon, 17 Feb 2020 23:23:58 GMT

Hi Mike, I've emailed you a temporary key, please let me know if I can help with anything else.