topic Re: How to reset configuration to factory default on AP250? I try hold reset button and write reset config on CLI. There is no result, the access point does not save the configuration. There is no result, the access point does not reset the configuration in Aerohive Migrated Content

How to reset configuration to factory default on AP250? I try hold reset button and write reset config on CLI. There is no result, the access point does not save the configuration. There is no result, the access point does not reset the configuration

n_isaev — Thu, 20 Jun 2019 16:18:44 GMT

How to reset configuration to factory default on AP250? I try hold reset button and write reset config on CLI. There is no result, the access point does not save the configuration. There is no result, the access point does not reset the configuration

Re: How to reset configuration to factory default on AP250? I try hold reset button and write reset config on CLI. There is no result, the access point does not save the configuration. There is no result, the access point does not reset the configuration

ashley_finch — Thu, 20 Jun 2019 17:27:51 GMT

If you connect to the AP through a console and push the reset for 5 seconds at minimum do you see any messages appearing?

Are you trying to reset the AP through the HiveManager? If so, you need to either ssh or console to the AP because after you issue the command you'll get a Yes/No prompt which won't be appearing through the HiveManager CLI access.

Re: How to reset configuration to factory default on AP250? I try hold reset button and write reset config on CLI. There is no result, the access point does not save the configuration. There is no result, the access point does not reset the configuration

n_isaev — Thu, 20 Jun 2019 17:39:38 GMT

We cannot reset it through Hive Manager, because first we need to connect it there. We have an AP250 (fw 8.2r4) connected to the Hive Manager NG via the SR2208P switch. When applying changes, the following error appears:

$ {{

"errorCode": "backend.config.error.device.connectivity.error",

"errorParams": null

}} #

How to fix it?

Re: How to reset configuration to factory default on AP250? I try hold reset button and write reset config on CLI. There is no result, the access point does not save the configuration. There is no result, the access point does not reset the configuration

n_isaev — Thu, 20 Jun 2019 17:42:22 GMT

I found similar problems on the Hive Community portal, but they were not resolved.

Re: How to reset configuration to factory default on AP250? I try hold reset button and write reset config on CLI. There is no result, the access point does not save the configuration. There is no result, the access point does not reset the configuration

weekdaysailor — Fri, 21 Jun 2019 20:49:21 GMT

It sounds as though the capwap connection isn't really there (even though the device is provisioned, it's not talking to HM) - see if this helps? https://thehivecommunity.aerohive.com/s/article/Device-is-Not-Connected-to-HiveManager-Platform?language=en_US