topic Re: Error 6 The device appears to be in use by another VIQ. in Aerohive Migrated Content https://community.extremenetworks.com/t5/aerohive-migrated-content/error-6-the-device-appears-to-be-in-use-by-another-viq/m-p/73499#M5892 <P>I've got a similar problem. I'd like to download and install HiveOS 6.5r4, for the router we recently bought.</P> <P>The previous owner has messed up the nand (I assume as "good" measure in order not to spill secrets or similar).</P> <P>I understand there was a aerohive connect page, where one could register ones devices, to download the firmware for them, but that does not work, as the serialnumber is still in use by the previous owner (another VIQ).</P> <P>If possible, I'd like to know the way to get access to that specific firmware version.</P> <P>If someone could provide me with details I'd be grateful. Thanks!</P> ​ ​ Fri, 15 Jul 2022 00:24:34 GMT AiyionP 2022-07-15T00:24:34Z Error 6 The device appears to be in use by another VIQ. https://community.extremenetworks.com/t5/aerohive-migrated-content/error-6-the-device-appears-to-be-in-use-by-another-viq/m-p/73496#M5889 <H3 class="no-margin-top margin-bottom-large">Bought some aerohive ap250 but get a “The device appears to be in use by another VIQ"<BR />This is SN AP250:<BR />02501808021234<BR />02501908231945<BR />02501908231454<BR />02501908231962<BR />02502012110287<BR />02501908231982<BR /><span class="lia-inline-image-display-wrapper" image-alt="224555c773c74dcb97be1a01e842b8d3.png"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/117iA3CAD397B273709D/image-size/large?v=v2&amp;px=999" role="button" title="224555c773c74dcb97be1a01e842b8d3.png" alt="224555c773c74dcb97be1a01e842b8d3.png" /></span><BR /><BR /></H3> <DIV class="media" style="overflow: hidden"><span class="lia-inline-image-display-wrapper" image-alt="zednqrjBRmeZtf3hyeIp_2c2144a54ebc8ee2d7ad3.jpeg"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/5120iAA99830424EE5D82/image-size/large?v=v2&amp;px=999" role="button" title="zednqrjBRmeZtf3hyeIp_2c2144a54ebc8ee2d7ad3.jpeg" alt="zednqrjBRmeZtf3hyeIp_2c2144a54ebc8ee2d7ad3.jpeg" /></span><BR /> <DIV class="media" style="overflow: hidden"><span class="lia-inline-image-display-wrapper" image-alt="ZDyb9ysIT0eggGoe3EFG_2.jpeg"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/253i7A20D751CAB806A9/image-size/large?v=v2&amp;px=999" role="button" title="ZDyb9ysIT0eggGoe3EFG_2.jpeg" alt="ZDyb9ysIT0eggGoe3EFG_2.jpeg" /></span> <DIV class="media" style="overflow: hidden"><span class="lia-inline-image-display-wrapper" image-alt="cQqhMdJtQnaINYYr46nd_3.jpeg"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/503iE268AC67E8DB9867/image-size/large?v=v2&amp;px=999" role="button" title="cQqhMdJtQnaINYYr46nd_3.jpeg" alt="cQqhMdJtQnaINYYr46nd_3.jpeg" /></span> <DIV class="media" style="overflow: hidden"><span class="lia-inline-image-display-wrapper" image-alt="cUGitZKQqepo3UgfpHG8_4.jpeg"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/1338iCFE32188C5724CCF/image-size/large?v=v2&amp;px=999" role="button" title="cUGitZKQqepo3UgfpHG8_4.jpeg" alt="cUGitZKQqepo3UgfpHG8_4.jpeg" /></span> <DIV class="media" style="overflow: hidden"><span class="lia-inline-image-display-wrapper" image-alt="67eHtmGTrCKCiiN7K0AR_5.jpeg"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/3536i3522692A3F494F5A/image-size/large?v=v2&amp;px=999" role="button" title="67eHtmGTrCKCiiN7K0AR_5.jpeg" alt="67eHtmGTrCKCiiN7K0AR_5.jpeg" /></span> <DIV class="media" style="overflow: hidden"><span class="lia-inline-image-display-wrapper" image-alt="fROQY6I6SvSYwEyLqfdv_6.jpeg"><img src="https://community.extremenetworks.com/t5/image/serverpage/image-id/4321iF10E5FD81EC4FE99/image-size/large?v=v2&amp;px=999" role="button" title="fROQY6I6SvSYwEyLqfdv_6.jpeg" alt="fROQY6I6SvSYwEyLqfdv_6.jpeg" /></span></DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <SPAN>Please help me</SPAN><BR /><SPAN>Thank you</SPAN> Sat, 28 May 2022 09:03:41 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/error-6-the-device-appears-to-be-in-use-by-another-viq/m-p/73496#M5889 alexf1 2022-05-28T09:03:41Z Re: Error 6 The device appears to be in use by another VIQ. https://community.extremenetworks.com/t5/aerohive-migrated-content/error-6-the-device-appears-to-be-in-use-by-another-viq/m-p/73497#M5890 can anyone help me?<BR />Thank you Tue, 31 May 2022 10:41:35 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/error-6-the-device-appears-to-be-in-use-by-another-viq/m-p/73497#M5890 alexf1 2022-05-31T10:41:35Z Re: Error 6 The device appears to be in use by another VIQ. https://community.extremenetworks.com/t5/aerohive-migrated-content/error-6-the-device-appears-to-be-in-use-by-another-viq/m-p/73498#M5891 Hi Alex, we are already assisting you with this batch of serial numbers. Please try not to make duplicate request for the same serial numbers as it can cause confusion and prolong this process for you. Thu, 02 Jun 2022 17:43:30 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/error-6-the-device-appears-to-be-in-use-by-another-viq/m-p/73498#M5891 SamPirok 2022-06-02T17:43:30Z Re: Error 6 The device appears to be in use by another VIQ. https://community.extremenetworks.com/t5/aerohive-migrated-content/error-6-the-device-appears-to-be-in-use-by-another-viq/m-p/73499#M5892 <P>I've got a similar problem. I'd like to download and install HiveOS 6.5r4, for the router we recently bought.</P> <P>The previous owner has messed up the nand (I assume as "good" measure in order not to spill secrets or similar).</P> <P>I understand there was a aerohive connect page, where one could register ones devices, to download the firmware for them, but that does not work, as the serialnumber is still in use by the previous owner (another VIQ).</P> <P>If possible, I'd like to know the way to get access to that specific firmware version.</P> <P>If someone could provide me with details I'd be grateful. Thanks!</P> ​ ​ Fri, 15 Jul 2022 00:24:34 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/error-6-the-device-appears-to-be-in-use-by-another-viq/m-p/73499#M5892 AiyionP 2022-07-15T00:24:34Z Re: Error 6 The device appears to be in use by another VIQ. https://community.extremenetworks.com/t5/aerohive-migrated-content/error-6-the-device-appears-to-be-in-use-by-another-viq/m-p/73500#M5893 Hi Aiyion, thanks for letting me know. I've emailed you directly with instructions on how to get firmware for your device. Please let me know if you have any questions! Fri, 15 Jul 2022 16:19:24 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/error-6-the-device-appears-to-be-in-use-by-another-viq/m-p/73500#M5893 SamPirok 2022-07-15T16:19:24Z