topic Re: Constant alerts that 2 APs are losing CAPWAP connection. in Aerohive Migrated Content

Constant alerts that 2 APs are losing CAPWAP connection.

jason_simmons — Wed, 18 Dec 2019 00:48:49 GMT

Recently I reactivated email alerts and I was immediately bombarded with alerts for CAPWAP connection UP/DOWN. 99% of these alerts are coming from 2 of 600+ APs, so it's has to be something with these two APs. How can I determine what's causing these APs to lose connectivity to ECIQ??

Re: Constant alerts that 2 APs are losing CAPWAP connection.

samantha_lynn — Wed, 18 Dec 2019 20:41:11 GMT

You'll want to enable CAPWAP debugs so we can get more detailed logs on the disconnections. If you can SSH in to the AP, enable CAPWAP debugs, wait for the AP to disconnect again and then pull tech data from the AP to send to me at communityhelp@aerohive.com, I can review those logs and let you know what I find.

This guide reviews how to enable CAPWAP debugs: https://thehivecommunity.aerohive.com/s/article/CAPWAP-debugs

This guide reviews how to get tech data in ECIQ: https://thehivecommunity.aerohive.com/s/article/How-to-download-tech-data-in-HiveManager

Re: Constant alerts that 2 APs are losing CAPWAP connection.

jason_simmons — Wed, 22 Jan 2020 23:28:02 GMT

Seems like the only way to get them back online is to reboot the AP. Won't I lose the debug when it reboots?

Re: Constant alerts that 2 APs are losing CAPWAP connection.

samantha_lynn — Thu, 23 Jan 2020 22:49:16 GMT

Yes, a reboot would erase the debugs. In that case, can we get tech data from the CLI directly? So we'd need to SSH in directly to the AP when it's disconnected from the HiveManager but still connected to internet and power, enable the CAPWAP debugs, let it run for a minute or two, then pull tech data from the CLI of the AP.

This guide reviews how to get tech data via the CLI: https://thehivecommunity.aerohive.com/s/article/Collecting-Tech-Data-via-CLI