topic Re: I got a free AP a few years ago, the entitlement key for which has long since expired. I'd like to use the AP on the Hivemanager Connect platform to try it out... in Aerohive Migrated Content

I got a free AP a few years ago, the entitlement key for which has long since expired. I'd like to use the AP on the Hivemanager Connect platform to try it out...

James11 — Thu, 21 Feb 2019 21:05:11 GMT

Any idea how i can get the AP removed from the VHM it is currently registered to?

Re: I got a free AP a few years ago, the entitlement key for which has long since expired. I'd like to use the AP on the Hivemanager Connect platform to try it out...

samantha_lynn — Fri, 22 Feb 2019 02:13:52 GMT

Could you email me the serial number at communityhelp@aerohive.com so I can see if I can remove the conflicting record for you?

Re: I got a free AP a few years ago, the entitlement key for which has long since expired. I'd like to use the AP on the Hivemanager Connect platform to try it out...

James11 — Fri, 22 Feb 2019 02:23:13 GMT

Hi Sam

Serial number is:

12113060701173

Hope you can help! Thanks

J

Re: I got a free AP a few years ago, the entitlement key for which has long since expired. I'd like to use the AP on the Hivemanager Connect platform to try it out...

samantha_lynn — Fri, 22 Feb 2019 02:30:28 GMT

Thanks for the serial number, I was able to remove that devices duplicate records for you. Let me know if I can help with anything else!

Re: I got a free AP a few years ago, the entitlement key for which has long since expired. I'd like to use the AP on the Hivemanager Connect platform to try it out...

James11 — Fri, 22 Feb 2019 04:00:12 GMT

OK - thanks for that Sam - new problem though - can't get the AP to register with HiveManager Connect - i'm assuming i need to change the CAPWAP settings through the CLI - but i can't find any specific information on how to change this or what the settings would be for registering the AP with HiveManager Connect. Any ideas?

Re: I got a free AP a few years ago, the entitlement key for which has long since expired. I'd like to use the AP on the Hivemanager Connect platform to try it out...

samantha_lynn — Fri, 22 Feb 2019 04:08:22 GMT

Resetting the AP might be the fastest route but this guide will walk you through how to manually set the CAPWAP parameters for the APs: https://thehivecommunity.aerohive.com/s/article/CAPWAP-Guide-for-HiveManager-NG

Re: I got a free AP a few years ago, the entitlement key for which has long since expired. I'd like to use the AP on the Hivemanager Connect platform to try it out...

James11 — Fri, 22 Feb 2019 04:13:26 GMT

Did a factory reset of the AP, and have already set the VHM name to what is shown in the cloud interface (VHM-EIXRNVLU) using the CLI - still no joy at the moment. Using "show capwap client" I can see that the AP connects to 34.231.235.99 for a short period of time (few moments) but then starts the discovery process again. CAPWAP default server name is set to freeap-useast-002.aerohive.com - I assume this is the issue and needs to be changed - can you advise on this?

Re: I got a free AP a few years ago, the entitlement key for which has long since expired. I'd like to use the AP on the Hivemanager Connect platform to try it out...

samantha_lynn — Fri, 22 Feb 2019 04:15:52 GMT

Yes, "no hivemanager" will clear the old HiveManager address, and then you can set a new one with "hivemanager <hivemanager address> primary". The guide I just linked goes over how to find your HiveManager address to fill in that second command. Once that's set you'll want to run "save config" to save the new settings.

Re: I got a free AP a few years ago, the entitlement key for which has long since expired. I'd like to use the AP on the Hivemanager Connect platform to try it out...

James11 — Fri, 22 Feb 2019 04:24:39 GMT

You are a legend my friend - all sorted - thank you so much 🙂

Re: I got a free AP a few years ago, the entitlement key for which has long since expired. I'd like to use the AP on the Hivemanager Connect platform to try it out...

samantha_lynn — Fri, 22 Feb 2019 04:26:44 GMT

Happy to help! 🙂