topic Re: Two of our AP121s running 6.4r1a will not update. I've rebooted both APs multiple times but every time I try to update it says "Device Update Failed" in Aerohive Migrated Content

Two of our AP121s running 6.4r1a will not update. I've rebooted both APs multiple times but every time I try to update it says "Device Update Failed"

barrettjerry6 — Wed, 07 Aug 2019 09:59:12 GMT

The error message it gives is "The CLI 'save image https://cloud-va2.aerohive.com:443/afs-webapp/hiveos/images/AP141-6.5r12.img.S admin VHM-JLKLFZPN password *** basic no-prompt' execute failed, cause by: The Aerohive device was unable to save the image to flash memory. Reboot the Aerohive device and try again. If this problem persists, contact Aerohive Support."

Re: Two of our AP121s running 6.4r1a will not update. I've rebooted both APs multiple times but every time I try to update it says "Device Update Failed"

samantha_lynn — Wed, 07 Aug 2019 19:55:18 GMT

Thanks for letting me know, I've emailed you directly with the firmware files you will need and a guide that reviews how to update firmware via the APs Web UI. We'll need to update the AP to at least 6.5r3 in order to manage it via the HiveManager.

Re: Two of our AP121s running 6.4r1a will not update. I've rebooted both APs multiple times but every time I try to update it says "Device Update Failed"

barrettjerry6 — Thu, 08 Aug 2019 05:32:07 GMT

Manually updating them worked. Thanks.

Re: Two of our AP121s running 6.4r1a will not update. I've rebooted both APs multiple times but every time I try to update it says "Device Update Failed"

MatzeKS — Wed, 26 Feb 2020 04:18:43 GMT

Hi Sam, I'd be great if you can also provide me the latest "AP141-6.5r12.img.S" for AP121.

I'm unable to upgrade my two AP121 from 6.1.r1 to latest release via CloudIQ.

many thanks in advance

Matthias

Re: Two of our AP121s running 6.4r1a will not update. I've rebooted both APs multiple times but every time I try to update it says "Device Update Failed"

samantha_lynn — Wed, 26 Feb 2020 04:24:18 GMT

Hi Matthias, I've emailed you the firmware for an AP141, please let me know if you have any trouble updating your devices from here.

Re: Two of our AP121s running 6.4r1a will not update. I've rebooted both APs multiple times but every time I try to update it says "Device Update Failed"

MatzeKS — Wed, 26 Feb 2020 04:33:01 GMT

I got your email with related links - I*ll do the upgrades version by version and will let you know about the results.

Thanks so far 😉

Re: Two of our AP121s running 6.4r1a will not update. I've rebooted both APs multiple times but every time I try to update it says "Device Update Failed"

MatzeKS — Wed, 26 Feb 2020 20:46:58 GMT

Hi Sam,

I got my two APs assigned in CloudIQ but I can’t find the mapping SSID to Vlan.

I’ve vlan 910 untagged for management of both APs and Vlan 10 tagged for user traffic on PoE+ Port towards AP.

I’m able to reach both APs in Vlan 910 (DHCP assigned IP) but I’m unable to get an IP in Vlan 10 once I connected to the SSID.

Did I missed something?

Thanx - Matthias
Am 25. Feb. 2020, 21:24 +0100 schrieb Aerohive Customer Community :

Re: Two of our AP121s running 6.4r1a will not update. I've rebooted both APs multiple times but every time I try to update it says "Device Update Failed"

samantha_lynn — Wed, 26 Feb 2020 22:39:39 GMT

You'll want to set the SSID's VLAN in the user profile. To find this you'll want to go to Configure> Network Policy> Open the Network Policy in use> Go to the Wireless Networks tab in the Network Policy> Open the SSID in question> Scroll down to the User Access Settings section in the SSID> Click on the user profile in use (the blue object name) or click on the plus icon in this section to create a new user profile> The second field down will be the VLAN you want clients to use when connected to this SSID. Change that VLAN to 10 (click the plus icon and create a VLAN object for VLAN 10 if this is the first time you're using that VLAN in CloudIQ) and push a complete configuration out to your APs, and you should be good to go.