topic Re: When even click Need help button,It couldn't be open online help page. in Aerohive Migrated Content

When even click Need help button,It couldn't be open online help page.

wlan-tech — Tue, 18 Jun 2019 18:37:32 GMT

Recently hivemanager platform seem have been updated.

When even click Need help button,It couldn't be open online help page since updated.

please advise me.?

Re: When even click Need help button,It couldn't be open online help page.

samantha_lynn — Tue, 18 Jun 2019 20:48:18 GMT

Thank you for letting us know. I just tested this in my lab and the help file opened for me, but I may be on a different HiveManager server than you are. Could you tell me what the URL displayed when you log in to HiveManager says, up to aerohive.com? In the URL, right after cloud-, you'll see some letters designating the server you are using, which will let me test on the same server as you to be sure we are getting the same results.

Re: When even click Need help button,It couldn't be open online help page.

weekdaysailor — Wed, 19 Jun 2019 00:08:52 GMT

Browser caching can sometimes cause issues like this. Try from private/incognito tab - if it works then, clearing cache (or using a different browser) should resolve it.

Re: When even click Need help button,It couldn't be open online help page.

wlan-tech — Wed, 19 Jun 2019 06:07:17 GMT

Thank you for adivise.

This problem has solved.

regards.