topic Re: How do we update our Login Information for HiveManger NG? Our IT Contractor has passed away. I have the cloud Login's User Name & Password. It works but shows the deceased IT Consultant's name & Company in the top right. in Aerohive Migrated Content

How do we update our Login Information for HiveManger NG? Our IT Contractor has passed away. I have the cloud Login's User Name & Password. It works but shows the deceased IT Consultant's name & Company in the top right.

Jon9 — Thu, 01 Nov 2018 03:59:05 GMT

How do we update our Login Information for HiveManger NG? Our IT Contractor has passed away. I have the cloud Login's User Name & Password. It works but shows the deceased IT Consultant's name & Company in the top right.

Re: How do we update our Login Information for HiveManger NG? Our IT Contractor has passed away. I have the cloud Login's User Name & Password. It works but shows the deceased IT Consultant's name & Company in the top right.

samantha_lynn — Thu, 01 Nov 2018 07:08:37 GMT

I'm very sorry for your loss. For HiveManager (Formerly NG) you can change the email address associated with the default admin by clicking on the silhouette icon in the top right hand corner> Global Settings> Account Management> Open the contact you are trying to edit and then you can change the email address this user is assoicated with here. After that, you can follow the forgot password option to set a new password for this user. Is this what you were looking for?

Re: How do we update our Login Information for HiveManger NG? Our IT Contractor has passed away. I have the cloud Login's User Name & Password. It works but shows the deceased IT Consultant's name & Company in the top right.

Jon9 — Thu, 01 Nov 2018 23:02:01 GMT

Thank you for your kind words & directions. I was able to change the email address & password for login. Is it possible to update the Phone Number, Job Title & Organization Name that seems to be populated by the initial registration process?

Re: How do we update our Login Information for HiveManger NG? Our IT Contractor has passed away. I have the cloud Login's User Name & Password. It works but shows the deceased IT Consultant's name & Company in the top right.

dsouri — Fri, 02 Nov 2018 00:12:08 GMT

Hi Jon,

Can you email me directly at CommunityHelp@Aerohive.com

I'll be happy to assist, just need some information about the instance so we can put a request for that change,

Happy to help,

David Souri

HiveCommunity

Re: How do we update our Login Information for HiveManger NG? Our IT Contractor has passed away. I have the cloud Login's User Name & Password. It works but shows the deceased IT Consultant's name & Company in the top right.

Jon9 — Fri, 02 Nov 2018 03:50:33 GMT

David,

Please contact me [REDACTED BY MODERATOR] which is my direct office line & I can give you any information that you might need.

Thanks, Jon

Re: How do we update our Login Information for HiveManger NG? Our IT Contractor has passed away. I have the cloud Login's User Name & Password. It works but shows the deceased IT Consultant's name & Company in the top right.

dsouri — Fri, 02 Nov 2018 03:52:23 GMT

Hi Jon,

I've redacted your number from the post for your privacy, I have your email so I will reach out.

Happy to help,

David Souri

HiveCommunity