topic Re: Looking for specifications on Captive Web Portal logo. in Aerohive Migrated Content

Looking for specifications on Captive Web Portal logo.

jbuckley1 — Tue, 11 Dec 2018 22:33:51 GMT

Trying to setup a Captive Web Portal page and add our own logo. In the Customize and Preview screen it looks perfect. However when it comes up on a client computer it gets enlarged cutting off the right side of the logo. Tried with Edge and Chrome. Any ideas on what the specs are for the image that works?

Re: Looking for specifications on Captive Web Portal logo.

samantha_lynn — Tue, 11 Dec 2018 22:35:40 GMT

The best size for a CWP image is 228 pixels wide and 87 pixels high, to avoid being cut off.

Re: Looking for specifications on Captive Web Portal logo.

jbuckley1 — Tue, 11 Dec 2018 23:54:36 GMT

Sam,
Still not working. I’ve attached the logo I’m trying to use and a snip of how it looks on the page. Can you take a look?
Thanks,
Jim

Re: Looking for specifications on Captive Web Portal logo.

samantha_lynn — Wed, 12 Dec 2018 00:58:39 GMT

Hi @Jim Buckley , thanks for letting me know. I'm sorry, I'm not seeing an attachment, could you send it to me at communityhelp@aerohive.com? That way I can try to replicate the issue in my lab for you as well.

Re: Looking for specifications on Captive Web Portal logo.

jbuckley1 — Wed, 12 Dec 2018 01:14:32 GMT

Hi Sam, Emailing was the original way I sent it. Now I'm trying to attach to this response. Let me know if you get one or 2 files. Thanks.

Re: Looking for specifications on Captive Web Portal logo.

samantha_lynn — Wed, 12 Dec 2018 02:41:07 GMT

Thanks for the logo, I will try to replicate this in my lab and let you know what I find.

Re: Looking for specifications on Captive Web Portal logo.

samantha_lynn — Thu, 13 Dec 2018 04:40:11 GMT

Thank you for your patience while I looked in to this for you. At this point we will need a technical support case to look in to this further as I was having issues in my lab as well. If you could open a case and let me know the case number, I can update it with what we've discussed so far and my lab findings and then we can get the case where it needs to go for you.

Re: Looking for specifications on Captive Web Portal logo.

jbuckley1 — Thu, 13 Dec 2018 21:13:09 GMT

Thanks Sam. I’ve opened a case and the number is 00258125
Jim

Re: Looking for specifications on Captive Web Portal logo.

samantha_lynn — Thu, 13 Dec 2018 22:04:49 GMT

Thanks for letting me know, I've updated the case with my notes and a link to this conversation so the engineer working with you now is up to date on what we've done so far. Please let me know if I can help with anything else, I appreciate your patience so far in troubleshooting this with us.

Re: Looking for specifications on Captive Web Portal logo.

AnonymousM — Tue, 19 Mar 2019 15:20:52 GMT

Hi Jim - hope you don't mind me asking but did you ever get resolved with this? Just I am having the same issue.

Thanks

Stuart

Re: Looking for specifications on Captive Web Portal logo.

jbuckley1 — Tue, 19 Mar 2019 20:22:38 GMT

Hi Stuart,

I ended up sending my logo to support and they tweaked the logo and sent it back. Then it worked.

Jim