topic Re: Does anyone know why AP 250 would not be able to provide DHCP Addresses to clients? in Aerohive Migrated Content

Does anyone know why AP 250 would not be able to provide DHCP Addresses to clients?

Paula — Tue, 11 Dec 2018 03:17:45 GMT

Does anyone know why AP 250 would not be able to provide DHCP Addresses to clients?

Re: Does anyone know why AP 250 would not be able to provide DHCP Addresses to clients?

samantha_lynn — Tue, 11 Dec 2018 03:37:49 GMT

Is the DHCP server hosted on this AP, on a different AP in the HiveManager, or on your backend network? If you could get a packet capture, we could see exactly which DHCP packets are getting through and which are not, which would help narrow down the issue. We have two HiveManager platforms so the instructions for how to set up the packet capture differ a bit depending on which one you are using:

HiveManager Classic (myhive.aerohive.com):https://thehivecommunity.aerohive.com/s/article/Packet-Capture

HiveManager (formerly NG, cloud.aerohive.com): https://thehivecommunity.aerohive.com/s/article/Packet-Capture-in-NG

Re: Does anyone know why AP 250 would not be able to provide DHCP Addresses to clients?

Paula — Tue, 11 Dec 2018 09:14:20 GMT

Thank you Sam, I'm going to test this later this evening and will run this if needed. Thank you!