topic Re: I have problems to register my AP to Hivemanager connect. Message says: Error 9 The device appears to be in use by another VHM. in Aerohive Migrated Content

I have problems to register my AP to Hivemanager connect. Message says: Error 9 The device appears to be in use by another VHM.

doering-michael — Sun, 17 Mar 2019 23:55:50 GMT

I have problems to register my AP to Hivemanager connect. Message says: Error 9 The device appears to be in use by another VHM.

Re: I have problems to register my AP to Hivemanager connect. Message says: Error 9 The device appears to be in use by another VHM.

weekdaysailor — Mon, 18 Mar 2019 00:48:43 GMT

See if this thread helps. (I searched "error 9") https://thehivecommunity.aerohive.com/s/question/0D50c00005ydL64CAE/about-error-9the-device-appears-to-be-in-use-by-another-vhm-issue?language=en_UShttps://thehivecommunity.aerohive.com/s/question/0D50c00005ydL64CAE/about-error-9the-device-appears-to-be-in-use-by-another-vhm-issue?language=en_US

It sounds like the device was previously registered and Aerohive will have to verify ownership and remove it.

Re: I have problems to register my AP to Hivemanager connect. Message says: Error 9 The device appears to be in use by another VHM.

doering-michael — Mon, 18 Mar 2019 01:11:36 GMT

Hi Keith,

Thank you so much for your very quick answer !

Just WOW ! ?

Help they will free up my AP.

Have a good time ?

Michael Döring

Am 17.03.2019 um 18:48 schrieb Aerohive >:

See if this thread helps. (I searched "error 9") https://thehivecommunity.aerohive.com/s/question/0D50c00005ydL64CAE/about-error-9the-device-appears-to-be-in-use-by-another-vhm-issue?language=en_UShttps://thehivecommunity.aerohive.com/s/question/0D50c00005ydL64CAE/about-error-9the-device-appears-to-be-in-use-by-another-vhm-issue?language=en_US It sounds like the device was previously registered and Aerohive will have to verify ownership and remove it.

[https://thehivecommunity.aerohive.com/img/userprofile/default_profile_45_v2.png?fromEmail=1]<>
Keith Redfield<> (Customer)

See if this thread helps. (I searched "error 9") https://thehivecommunity.aerohive.com/s/question/0D50c00005ydL64CAE/about-error-9the-device-appears-to-be-in-use-by-another-vhm-issue?language=en_UShttps://thehivecommunity.aerohive.com/s/question/0D50c00005ydL64CAE/about-error-9the-device-appears-to-be-in-use-by-another-vhm-issue?language=en_US

It sounds like the device was previously registered and Aerohive will have to verify ownership and remove it.

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[https://thehivecommunity.aerohive.com/img/userprofile/default_profile_45_v2.png?fromEmail=1]<>
Michael Döring<> (Customer) asked a question.
Sunday, 17. March 2019 16:55<>

I have problems to register my AP to Hivemanager connect.

Message says:
Error 9 The device appears to be in use by another VHM.

[https://thehivecommunity.aerohive.com/img/userprofile/default_profile_45_v2.png?fromEmail=1]<>

Keith Redfield<> (Customer)

See if this thread helps. (I searched "error 9") https://thehivecommunity.aerohive.com/s/question/0D50c00005ydL64CAE/about-error-9the-device-appears-to-be-in-use-by-another-vhm-issue?language=en_UShttps://thehivecommunity.aerohive.com/s/question/0D50c00005ydL64CAE/about-error-9the-device-appears-to-be-in-use-by-another-vhm-issue?language=en_US

It sounds like the device was previously registered and Aerohive will have to verify ownership and remove it.

Sunday, 17. March 2019 17:48<>

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Re: I have problems to register my AP to Hivemanager connect. Message says: Error 9 The device appears to be in use by another VHM.

steverosenquist — Wed, 27 Mar 2019 00:29:21 GMT

Keith is correct.. Reach out to aerohive support and have them remove the previous ownership and you can then proceed forward and add to your hive. If you provide them with your hive information- they will even add it for you.