https://community.extremenetworks.com/t5/aerohive-migrated-content/i-have-a-model-hiveap-121-that-is-red-i-have-tried-connecting-to/m-p/74873#M6417 I have a model HiveAP 121 that is red. I have tried connecting to a known good port and it stays red. What is my next step? Thu, 29 Nov 2018 10:13:26 GMT mgschneider 2018-11-29T10:13:26Z https://community.extremenetworks.com/t5/aerohive-migrated-content/i-have-a-model-hiveap-121-that-is-red-i-have-tried-connecting-to/m-p/74873#M6417 I have a model HiveAP 121 that is red. I have tried connecting to a known good port and it stays red. What is my next step? Thu, 29 Nov 2018 10:13:26 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/i-have-a-model-hiveap-121-that-is-red-i-have-tried-connecting-to/m-p/74873#M6417 mgschneider 2018-11-29T10:13:26Z https://community.extremenetworks.com/t5/aerohive-migrated-content/i-have-a-model-hiveap-121-that-is-red-i-have-tried-connecting-to/m-p/74874#M6418 <P>That depends a bit on which HiveManager platform you are using, but the following guide will help you manually connect the AP to the HiveManager and troubleshoot why it wouldn't connect in the first place: </P><P>&nbsp;</P><P>HiveManager Classic (myhive.aerohive.com): https://thehivecommunity.aerohive.com/s/article/CAPWAP-HiveManager-Classic</P><P>&nbsp;</P><P>HiveManager (formerly NG, cloud.aerohive.com):https://thehivecommunity.aerohive.com/s/article/CAPWAP-Guide-for-HiveManager-NG</P> Thu, 29 Nov 2018 23:21:00 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/i-have-a-model-hiveap-121-that-is-red-i-have-tried-connecting-to/m-p/74874#M6418 samantha_lynn 2018-11-29T23:21:00Z