topic Re: One AP refused to be managed in Aerohive Migrated Content

One AP refused to be managed

ict37 — Mon, 23 Dec 2019 17:50:20 GMT

i have 26 AP130 who i managed from Extremecloud IQ , only one , i don't get managed.

Hostname stay the same , IP addres also etc . . .

i i look to the connected servers i get

HiveManager Primary Name: ie-cws-10.extremecloudiq.com

In config : CAPWAP Master Host: ie-cwm.extremecloudiq.com

Someone a idea ??

Re: One AP refused to be managed

samantha_lynn — Mon, 23 Dec 2019 20:41:41 GMT

This guide reviews how to troubleshoot APs that won't connect to the ExtremeCloud IQ GUI: https://thehivecommunity.aerohive.com/s/article/CAPWAP-Guide-for-HiveManager-NG

Re: One AP refused to be managed

ict37 — Thu, 26 Dec 2019 16:03:12 GMT

Did the guide , server name's are correct , seems connected to capwap but can not get manage this AP

Change only hostname in IQ GUI , but won't change

Re: One AP refused to be managed

samantha_lynn — Thu, 26 Dec 2019 21:59:04 GMT

Thank you for trying those steps for me. Could you add me as an external user to your ExtremeCloud IQ instance so I can take a look? If you'd like to add me, please use the email address spirok@extremenetworks.com. This guide reviews how to add an external user to your ExtremeCloud IQ instance, and how to find your organization name, which I will need to find your instance in particular: https://thehivecommunity.aerohive.com/s/article/Allowing-Support-Access-to-HiveManager

If you'd like to email your organization name directly, please feel free to email me that information at communityhelp@aerohive.com.

Re: One AP refused to be managed

samantha_lynn — Mon, 30 Dec 2019 22:04:21 GMT

Thank you for granting me access, I was able to get the AP to connect to your ExtremeCloud IQ instance by telling the AP to use the default CAPWAP connection port UDP12222. It looks like your AP was trying to connect with HTTP80 instead. Once the AP used UDP, I saw it connect to your ExtremeCloud IQ instance. The command I used was "no capwap client transport http". Can you confirm that you see the device connected at this time?

Re: One AP refused to be managed

ict37 — Mon, 30 Dec 2019 22:20:06 GMT

Problem is , the AP don’t take the hostname i setup in IQ

Also if i perform FW update on this AP nothing happen

Met vriendelijke groeten,
Helmut Willems
Ict Coördinator
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Re: One AP refused to be managed

samantha_lynn — Mon, 30 Dec 2019 22:25:06 GMT

Thank you for letting me know. Would it be okay if I tried a firmware update on the AP so I can see the issue? Also the hostname won't update until a configuration update has been pushed out to the AP, would you like me to try that as well?

Re: One AP refused to be managed

ict37 — Mon, 30 Dec 2019 22:28:39 GMT

hello

No problem to do

i follow ??

Re: One AP refused to be managed

samantha_lynn — Mon, 30 Dec 2019 22:37:31 GMT

I'm seeing some log messages indicating we're failing to send files via HTTP, which is also what was causing the AP to remain disconnected. Could you confirm http 80 is allowing outbound traffic on your firewall or any content filters you may have?

Re: One AP refused to be managed

ict37 — Mon, 30 Dec 2019 22:40:14 GMT

hello

there is no problem with this port 80

the other 26 AP i updated them last week , all on the same network and firewall

Re: One AP refused to be managed

ict37 — Mon, 30 Dec 2019 22:41:52 GMT

otherwise firmware upgrade over Web GUI of the AP ?

Re: One AP refused to be managed

samantha_lynn — Mon, 30 Dec 2019 22:41:53 GMT

Thank you for confirming that for me. In that case, you'd likely want to replace the AP. If you've purchased support with Aerohive, you can request an RMA for this device.

Re: One AP refused to be managed

samantha_lynn — Mon, 30 Dec 2019 22:42:40 GMT

You can try the firmware update via the Web UI, but if the AP can't get update files over HTTP 80 you won't be able to give it your network configuration after the firmware is updated.

Re: One AP refused to be managed

ict37 — Mon, 30 Dec 2019 22:44:26 GMT

hello

if i can get the firmware file , i can try 😉

Who knows

where do i find this ?

Re: One AP refused to be managed

samantha_lynn — Mon, 30 Dec 2019 22:48:32 GMT

I've emailed those firmware files directly to you now.

Re: One AP refused to be managed

ict37 — Mon, 30 Dec 2019 23:07:54 GMT

Put the firmware you provided me , now everythings is correct

Take the new hostname and Ip address

Thank you

Met vriendelijke groeten,
Helmut Willems
Ict Coördinator
[logo_handtekening_viro]