topic Re: hi. Been using 2 access points for 2 years now, two days ago I managed to brick one when trying to upgrd to a new version. Is there any way I can get anyone to help granted these have no support contract ? (been using them @ home off) SN: 0230141013 in Aerohive Migrated Content

hi. Been using 2 access points for 2 years now, two days ago I managed to brick one when trying to upgrd to a new version. Is there any way I can get anyone to help granted these have no support contract ? (been using them @ home off) SN: 0230141013

admin23 — Tue, 29 Oct 2019 04:04:35 GMT

should have learned the lesson of if it's not broken don't fix it. I have access to console, can provide direct ssh straight to the console port or remote session. AP is in a loop now. can anyone please help ? thanks !

Re: hi. Been using 2 access points for 2 years now, two days ago I managed to brick one when trying to upgrd to a new version. Is there any way I can get anyone to help granted these have no support contract ? (been using them @ home off) SN: 0230141013

samantha_lynn — Tue, 29 Oct 2019 20:33:37 GMT

Are you able to interrupt the boot cycle? There should be a prompt that says hit any key to interrupt the boot cycle. If you are able to do this, you'll want to attempt a TFTP flash, which this guide covers: https://thehivecommunity.aerohive.com/s/article/How-to-Flash-HiveOS-through-the-Device-Bootloader

The only part you'd need help with is entering the bootloader password, that has to be entered by an Aerohive technician. If you can get the FTP server set up on your network per the instructions in that guide, then we can set up a time for me to enter that bootloader password for you.

Re: hi. Been using 2 access points for 2 years now, two days ago I managed to brick one when trying to upgrd to a new version. Is there any way I can get anyone to help granted these have no support contract ? (been using them @ home off) SN: 0230141013

admin23 — Wed, 30 Oct 2019 04:28:43 GMT

hi Sam,

first of all thanks for your response !

That link you sent above doesn't seem to be working for me but I do have a working tftp server on the same network as the access point. Yes can interrupt the boot process and can get to get to the prompt.

I'm on PDT timezone and can do this with 15 minutes of heads up.

thanks !

Re: hi. Been using 2 access points for 2 years now, two days ago I managed to brick one when trying to upgrd to a new version. Is there any way I can get anyone to help granted these have no support contract ? (been using them @ home off) SN: 0230141013

samantha_lynn — Wed, 30 Oct 2019 19:35:43 GMT

Sorry about that, can you try the link again for me? Also I've emailed you directly so we can set up a call time.

Re: hi. Been using 2 access points for 2 years now, two days ago I managed to brick one when trying to upgrd to a new version. Is there any way I can get anyone to help granted these have no support contract ? (been using them @ home off) SN: 0230141013

admin23 — Thu, 31 Oct 2019 04:20:00 GMT

yes, thanks for the link, that works now. I haven't received any other communication from you, checked email and spam folder as well. thx

Re: hi. Been using 2 access points for 2 years now, two days ago I managed to brick one when trying to upgrd to a new version. Is there any way I can get anyone to help granted these have no support contract ? (been using them @ home off) SN: 0230141013

samantha_lynn — Thu, 31 Oct 2019 19:33:20 GMT

Thank you for letting me know, I've sent the email again to the email address you used to register for Hive Community.

Re: hi. Been using 2 access points for 2 years now, two days ago I managed to brick one when trying to upgrd to a new version. Is there any way I can get anyone to help granted these have no support contract ? (been using them @ home off) SN: 0230141013

admin23 — Fri, 01 Nov 2019 03:04:01 GMT

got it and replied. thanks

Re: hi. Been using 2 access points for 2 years now, two days ago I managed to brick one when trying to upgrd to a new version. Is there any way I can get anyone to help granted these have no support contract ? (been using them @ home off) SN: 0230141013

samantha_lynn — Fri, 01 Nov 2019 19:49:30 GMT

Sorry but I haven't seen your reply, could you try to send it again?