topic Hi, How can I block clients on AP 130 from HiveConsol? in Aerohive Migrated Content

Hi, How can I block clients on AP 130 from HiveConsol?

jaime_villagome — Wed, 20 Feb 2019 08:26:53 GMT

Hi, How can I block clients on AP 130 from HiveConsol?

Re: Hi, How can I block clients on AP 130 from HiveConsol?

samantha_lynn — Mon, 11 Mar 2019 19:49:55 GMT

You could set up a MAC filter and deny access to particular MAC addresses, but this is typically only recommended if there are a small number of clients to block. If you have a large number of devices you need to block, we'd recommend a content filter or firewall instead of managing this via the APs. There are also SSID security levels that make it difficult for unauthorized users to connect, can I ask what you're using now for your SSID and what kind of clients you are trying to block?

Re: Hi, How can I block clients on AP 130 from HiveConsol?

jaime_villagome — Tue, 12 Mar 2019 00:07:58 GMT

Ok, how do block witch MAC; you have the procedure for that i can do it, and the other option for to contents filter.

Regards....

Re: Hi, How can I block clients on AP 130 from HiveConsol?

samantha_lynn — Tue, 12 Mar 2019 00:30:20 GMT

Instructions for setting up a MAC filter depends a bit on what HiveManager platform you are using. Could you tell me if you're using HiveManager Classic (myhive.aerohive.com) or HiveManager (formerly NG, cloud.aerohive.com)?

A content filter would be something you host externally to the Aerohive equipment, much like your networks firewall.

Re: Hi, How can I block clients on AP 130 from HiveConsol?

jaime_villagome — Tue, 12 Mar 2019 00:43:12 GMT

Hi Sam,

I am using cloud.aerohive.com . Can you please whit procedure?

Regards..

Re: Hi, How can I block clients on AP 130 from HiveConsol?

samantha_lynn — Tue, 12 Mar 2019 01:19:35 GMT

Thank you for clarifying for me, this guide will walk you through how to set up a MAC firewall rule in HiveManager: https://thehivecommunity.aerohive.com/s/article/Creating-MAC-Firewall-Rules-in-HiveManager

Re: Hi, How can I block clients on AP 130 from HiveConsol?

jaime_villagome — Thu, 21 Mar 2019 23:45:57 GMT

Hi Sam.

Excuse, I apply the rule, but it does not deny the service wif on my movil.

Re: Hi, How can I block clients on AP 130 from HiveConsol?

samantha_lynn — Thu, 21 Mar 2019 23:50:32 GMT

If the rule is not applying properly, then we'd want to open a support ticket for that issue.

Re: Hi, How can I block clients on AP 130 from HiveConsol?

jaime_villagome — Thu, 21 Mar 2019 23:58:23 GMT

it is okay, are you help me create the ticket?

Re: Hi, How can I block clients on AP 130 from HiveConsol?

samantha_lynn — Fri, 22 Mar 2019 00:05:47 GMT

You would want to contact your partner for support based on the support contract your account has purchased. To open cases directly with Aerohive you'd need to purchase Global Select support. I've emailed you directly with your Aerohive account owner's contact information, if you're unsure who to contact for your partner to open a case, your Aerohive account owner can assist with this.