topic i've an issue related to send account pwd to guests checking email server settings into HiveManager Services but i get an error message "Unable to send the test message. Error message: Invalid Addresses". in Aerohive Migrated Content

i've an issue related to send account pwd to guests checking email server settings into HiveManager Services but i get an error message "Unable to send the test message. Error message: Invalid Addresses".

ced — Mon, 02 Sep 2019 15:37:25 GMT

i've an issue related to send account pwd to guests checking email server settings into HiveManager Services but i get an error message "Unable to send the test message. Error message: Invalid Addresses".

Re: i've an issue related to send account pwd to guests checking email server settings into HiveManager Services but i get an error message "Unable to send the test message. Error message: Invalid Addresses".

samantha_lynn — Mon, 02 Sep 2019 17:43:16 GMT

I'd recommend confirming the SMTP server settings. If that doesn't help, you might want to open a case with your partner for help investigating the issue.

Re: i've an issue related to send account pwd to guests checking email server settings into HiveManager Services but i get an error message "Unable to send the test message. Error message: Invalid Addresses".

ced — Mon, 02 Sep 2019 19:23:14 GMT

Thanks Sam for your prompt reply.

about SMTP, yes, it should be correct, if i change it with a different one i get an error message related to it, but i do not understand this parameter, now this is my MX record but using a cloud service i guess the mails are send out from outside so it sounds strange the setting needs my SMTP, am i wrong?

About the case, i've a contract support and i'ld like to solve it by myself instead if possible. Thanks

Re: i've an issue related to send account pwd to guests checking email server settings into HiveManager Services but i get an error message "Unable to send the test message. Error message: Invalid Addresses".

samantha_lynn — Thu, 05 Sep 2019 01:47:59 GMT

Are you using HiveManager Classic online or on premises? If you're online, could you send me your VHM ID (Help> About HiveManager)? I'd like to take a look at your email server settings if I could.

Re: i've an issue related to send account pwd to guests checking email server settings into HiveManager Services but i get an error message "Unable to send the test message. Error message: Invalid Addresses".

samantha_lynn — Thu, 05 Sep 2019 19:37:03 GMT

Thank you for your VHM ID. I took a look and the settings seem correct to me. When you say you don't understand "this parameter", could you clarify which parameter you mean? Also, I see you have email alerts set up, are you getting any of those?

Re: i've an issue related to send account pwd to guests checking email server settings into HiveManager Services but i get an error message "Unable to send the test message. Error message: Invalid Addresses".

ced — Thu, 05 Sep 2019 20:18:18 GMT

yes, everything seems correct but if you try to test the settings, you get an error referring to a wrong mail address, that both are correct of course.

I mean, if the mail is sent by a cloud server - so outside our company - it sounds strange to me i need to insert my MX record because i guess the system should use an Aerohive's SMTP server instead of mine, or, better, doens't need any SMTP at all because i need to insert the email address of sender/alert but then i don't need to add anything else.

Of course, this should be a setting needed in case i have an internal appliance or maybe is the mail sent through an internal access point that then makes sense? Honestly, i didn't find a clear explanation about this matter

Thanks again for your kind support

Re: i've an issue related to send account pwd to guests checking email server settings into HiveManager Services but i get an error message "Unable to send the test message. Error message: Invalid Addresses".

samantha_lynn — Fri, 06 Sep 2019 22:47:35 GMT

We aren't going to be sending an email through our own servers, we send it through your server/email, so it needs your SMTP server information.

I tried testing the test email, but I got the same error as you. I put in a known good email address, and had the same problem. This narrows the problem down to the SMTP server we're trying to use. My best guess is either 1) the authentication/encryption is bad and the server is rejecting it, which is then being interpreted as a n invalid email address or 2) The server won't let us send from an email address, and it might need a mailbox instead of an individual address.

Re: i've an issue related to send account pwd to guests checking email server settings into HiveManager Services but i get an error message "Unable to send the test message. Error message: Invalid Addresses".

ced — Fri, 06 Sep 2019 22:53:40 GMT

just to check the firewall log, can you tell me what is the IP should i search for as a sender?

Re: i've an issue related to send account pwd to guests checking email server settings into HiveManager Services but i get an error message "Unable to send the test message. Error message: Invalid Addresses".

samantha_lynn — Fri, 06 Sep 2019 23:00:18 GMT

You'll want to look for the HiveManager dns look up for your URL up to aerohive.com.

Re: i've an issue related to send account pwd to guests checking email server settings into HiveManager Services but i get an error message "Unable to send the test message. Error message: Invalid Addresses".

ced — Tue, 10 Sep 2019 21:31:09 GMT

Hello Sam,

at the end, i had to enable on my antispam system the relay based on your (current) IP address 34.242.xxx.xxx using as a sender a fake @aerohive address.