topic Re: My access points stop broadcasting the assigned SSID's when pushing a complete config. What causes this? in Aerohive Migrated Content

My access points stop broadcasting the assigned SSID's when pushing a complete config. What causes this?

Ryan9 — Fri, 31 May 2019 11:50:31 GMT

My access points stop broadcasting the assigned SSID's when pushing a complete config. What causes this?

Re: My access points stop broadcasting the assigned SSID's when pushing a complete config. What causes this?

samantha_lynn — Fri, 31 May 2019 21:08:10 GMT

A complete configuration causes the APs to reboot, so they will temporarily stop broadcasting. To push out changes without rebooting, you would need to push a delta configuration out instead. Keep in mind, delta configuration won't work for all changes, larger changes that change the nature of the SSID or how we pass client traffic will require a complete configuration push. There is no harm in trying a delta configuration first, if that is not sufficient for the changes you're making at the time, the delta configuration will roll back and the client traffic will not be interrupted.

Re: My access points stop broadcasting the assigned SSID's when pushing a complete config. What causes this?

Ryan9 — Sun, 02 Jun 2019 03:10:21 GMT

Thanks Sam. I knew that a complete config will reboot the AP's, but in this case after the reboot the SSID's don't start broadcasting, they just stay silent. I have to remove each SSID and push a delta and then re-add them and push another delta. It's very odd. Any idea what might be happening?

Re: My access points stop broadcasting the assigned SSID's when pushing a complete config. What causes this?

samantha_lynn — Mon, 03 Jun 2019 19:22:48 GMT

Thank you for clarifying for me. That is odd behavior, I'd like to get some logs so we can look in to it further. Could you factory reset an AP, SSH and run the CAPWAP debugs below, then push a complete configuration, wait for the AP to come up, and then pull tech data before you start manually removing/adding APs or using delta configurations?

CAPWAP debugs:

_debug capwap info

_debug capwap basic

_debug capwap stat

These will be erased if the AP reboots. You can also manually disable these at any time by adding "no" to the start of the command; for example "no _debug capwap info".

Getting tech data (depending on which HiveManager platform you're using):

HiveManager Classic-https://thehivecommunity.aerohive.com/s/article/How-to-download-tech-data-in-Classic

HiveManager NG-https://thehivecommunity.aerohive.com/s/article/How-to-download-tech-data-in-HiveManager

Device CLI-https://thehivecommunity.aerohive.com/s/article/Collecting-Tech-Data-via-CLI

This guide will walk you through how to determine which HiveManager you are using, for reference: https://thehivecommunity.aerohive.com/s/article/Which-HiveManager-Platform-am-I-using

If you'd like to send the tech data directly to me, my email is communityhelp@aerohive.com.

Re: My access points stop broadcasting the assigned SSID's when pushing a complete config. What causes this?

Ryan9 — Tue, 04 Jun 2019 11:15:11 GMT

Thanks. I executed the debug commands and pulled tech data after the reset and after a complete config. The SSID's are not broadcasting. I have sent you the putty log.

Re: My access points stop broadcasting the assigned SSID's when pushing a complete config. What causes this?

Ryan9 — Fri, 07 Jun 2019 10:32:00 GMT

Hi Sam,

It looks like my email reply didn't get posted, so I am reposting it now.

No, the radios shouldn't be disabled and there is no schedule at this point. It sounds like the full config is not getting transferred and then a delta picks up the remainders.

Re: My access points stop broadcasting the assigned SSID's when pushing a complete config. What causes this?

samantha_lynn — Fri, 07 Jun 2019 20:41:48 GMT

Thank you for confirming that for me. I'm reviewing the data you've sent me with our expert technicians, I'll let you know as soon as we have a troubleshooting plan worked out.

Re: My access points stop broadcasting the assigned SSID's when pushing a complete config. What causes this?

samantha_lynn — Thu, 13 Jun 2019 03:48:15 GMT

Thank you for your patience, I reviewed the data we have with our expert engineers and they asked that we open a case for this issue. I've emailed you directly with some steps we can take to open a case, please let me know if you have any questions.

Re: My access points stop broadcasting the assigned SSID's when pushing a complete config. What causes this?

Ryan9 — Fri, 14 Jun 2019 04:28:16 GMT

I have opened the ticket. Thanks.