topic Re: I am confused about the Enable Multicast Drop function. The documentation says to check a box next to the item you want blocked versus the screen says to check what you want to exclude. Which is it? Thanks in Aerohive Migrated Content

I am confused about the Enable Multicast Drop function. The documentation says to check a box next to the item you want blocked versus the screen says to check what you want to exclude. Which is it? Thanks

Tom10 — Mon, 18 Mar 2019 22:56:48 GMT

I am confused about the Enable Multicast Drop function. The documentation says to check a box next to the item you want blocked versus the screen says to check what you want to exclude. Which is it? Thanks

Re: I am confused about the Enable Multicast Drop function. The documentation says to check a box next to the item you want blocked versus the screen says to check what you want to exclude. Which is it? Thanks

samantha_lynn — Mon, 18 Mar 2019 23:08:15 GMT

Could you share the link to the document you're following so I can make sure it is accurate or that it gets updated? And could you confirm you are using HiveManager (formerly NG, cloud.aerohive.com)? I just want to make sure I give you the right answer, and some settings do differ between HiveManager and Classic (myhive.aerohive.com).

Re: I am confused about the Enable Multicast Drop function. The documentation says to check a box next to the item you want blocked versus the screen says to check what you want to exclude. Which is it? Thanks

Tom10 — Mon, 18 Mar 2019 23:17:46 GMT

HIveManager, Sam.

Re: I am confused about the Enable Multicast Drop function. The documentation says to check a box next to the item you want blocked versus the screen says to check what you want to exclude. Which is it? Thanks

samantha_lynn — Mon, 18 Mar 2019 23:27:41 GMT

Thank you, that setting in HiveManager will turn Multicast dropping on. Could you share the link to the document you are referencing so I can get that corrected for you?

Re: I am confused about the Enable Multicast Drop function. The documentation says to check a box next to the item you want blocked versus the screen says to check what you want to exclude. Which is it? Thanks

Tom10 — Tue, 19 Mar 2019 00:16:55 GMT

I’m talking about the subcategories in the choice list under the master on/off. I have (what I think is) enabled the mDNS filtering, but it doesn’t seem to be doing anything no matter if it’s checked or not.

Re: I am confused about the Enable Multicast Drop function. The documentation says to check a box next to the item you want blocked versus the screen says to check what you want to exclude. Which is it? Thanks

samantha_lynn — Tue, 19 Mar 2019 00:22:14 GMT

If the setting isn't responding at all we'll need to open a technical support case for that issue. I've enabled full permissions in Hive Community for you, if you can let me know the case number you're emailed after you submit the case, I can update it with what we've discussed so far.

Re: I am confused about the Enable Multicast Drop function. The documentation says to check a box next to the item you want blocked versus the screen says to check what you want to exclude. Which is it? Thanks

Tom10 — Tue, 19 Mar 2019 00:26:52 GMT

Thanks, Sam. I was going to ask why I am not allowed to open cases.

Re: I am confused about the Enable Multicast Drop function. The documentation says to check a box next to the item you want blocked versus the screen says to check what you want to exclude. Which is it? Thanks

Tom10 — Tue, 19 Mar 2019 01:03:48 GMT

266311

Re: I am confused about the Enable Multicast Drop function. The documentation says to check a box next to the item you want blocked versus the screen says to check what you want to exclude. Which is it? Thanks

samantha_lynn — Tue, 19 Mar 2019 01:10:39 GMT

Thank you for the case number, I've linked the case to this conversation so the engineer in charge of your case can see what we've discussed so far. Please let me know if I can help with anything else.