topic Re: SR2208P shows as disconnected in Aerohive Migrated Content

SR2208P shows as disconnected

amato_carbonara — Tue, 17 Dec 2019 04:59:31 GMT

My SR2208P shows as disconnected on the ExtremeCloud IQ webpage. Whenever I tried to make an update to the switch, I see the message "Device Update Failed". I verified that my switch is using HiveAgent Version 1.1.29.0

Below is the information when I issue command "show hivemanager status":

(AH-Switch) #show hivemanager status

............................................... .......................................

HiveAgent Status............................... CONTACTING REDIRECTOR

HiveAgent Version.............................. 1.1.29.0

HiveAgent Debug................................ ON

HiveAgent Source Interface..................... DEFAULT

HiveAgent HTTP Proxy........................... -

............................................... .......................................

HiveAgent Association Method................... REDIRECTOR

HiveAgent Association Url...................... -

HiveAgent Poll URL............................. -

HiveAgent Redirector FQDN...................... cloud-rd.aerohive.com

............................................... .......................................

Re: SR2208P shows as disconnected

samantha_lynn — Tue, 17 Dec 2019 22:30:50 GMT

I would recommend following the steps outlined in this guide: https://thehivecommunity.aerohive.com/s/article/Connecting-a-SR2200-SR2300-switch-to-HiveManager

If those don't help, you might want to open a technical support case so we can troubleshoot this with you in more detail.

Re: SR2208P shows as disconnected

amato_carbonara — Wed, 18 Dec 2019 02:50:03 GMT

That did not work. I will open a support case.

Re: SR2208P shows as disconnected

amato_carbonara — Wed, 18 Dec 2019 21:57:12 GMT

Answer from the support team: "there is a new issues the has arisen from the HTTPS cert update that went out in October. We are using this information to track the issues for our Dev team. Based on the logs we are seeing this behavior with your switch."

My switch is operational, but I cannot make any configuration changes through Extreme IQ.

Re: SR2208P shows as disconnected

bemeadows — Thu, 19 Dec 2019 06:04:20 GMT

I am having the same issue. I have also followed the steps outlined in the guide, but it continues to give me the "FAILED TO CONNECT TO REDIRECTOR/HIVEMANAGER".

Re: SR2208P shows as disconnected

amato_carbonara — Thu, 19 Dec 2019 21:58:24 GMT

Hi Benjamin,

I have some bad news. Here is the response I received from Aerohive Technical support:

"Unfortunately I do not have an ETA for the resolution the issue. At this point it appears to be isolated to the VA2 data center, and has been escalated to our developers. My apologies for any inconvenience."
"As I understand it, the closest I have to an ETA for the fix is slated for Q1 update. Nothing more specific at this time; however as this is a pressing issue for many customers, I will provide any updates I get."

I would recommend to also enter a support case or call Technical support and have a case open. Maybe the more customer pressure may result in a quicker response from Aerohive. I can tell you that my opinion of Aerohive is substantially lowered.

Re: SR2208P shows as disconnected

jduncan — Sat, 21 Dec 2019 03:47:21 GMT

That's annoying, I have 4 switches 3 2324 switches and 1 2208 and the 2208 is the only one that shows as disconnected in the panel. I really don't want to wait for Q1 I have some other issues that this is impacting my ability to troubleshoot.

Re: SR2208P shows as disconnected

samantha_lynn — Sat, 21 Dec 2019 03:57:49 GMT

I just heard that the issue with switches connecting to ExtremeCloud IQ should be resolved, could anyone let me know if they are still unable to connect their switches so I can let our engineering team know?

Re: SR2208P shows as disconnected

bemeadows — Sat, 21 Dec 2019 04:10:26 GMT

Mine is working now.

Re: SR2208P shows as disconnected

amato_carbonara — Sat, 21 Dec 2019 04:48:05 GMT

My switch is also working now.