topic Re: Hello, My Hivemanager does not see my AP130. My AP130 is in HIVEOS 8.2r4 version and my Hivemanager in 8.1r2. Is it because of that? Is it because the hivemanager has a lower version than the ap130? Thank you best regards, Pierre in Aerohive Migrated Content

Hello, My Hivemanager does not see my AP130. My AP130 is in HIVEOS 8.2r4 version and my Hivemanager in 8.1r2. Is it because of that? Is it because the hivemanager has a lower version than the ap130? Thank you best regards, Pierre

pierre_chapelle — Tue, 27 Aug 2019 21:06:11 GMT

Hello, My Hivemanager does not see my AP130. My AP130 is in HIVEOS 8.2r4 version and my Hivemanager in 8.1r2. Is it because of that? Is it because the hivemanager has a lower version than the ap130? Thank you best regards, Pierre

Re: Hello, My Hivemanager does not see my AP130. My AP130 is in HIVEOS 8.2r4 version and my Hivemanager in 8.1r2. Is it because of that? Is it because the hivemanager has a lower version than the ap130? Thank you best regards, Pierre

samantha_lynn — Wed, 28 Aug 2019 03:17:38 GMT

The HiveManager does need to have the higher version, it won't be able to manage HiveOS versions that came out after it was released. Would you be able to update the HiveManager?

Re: Hello, My Hivemanager does not see my AP130. My AP130 is in HIVEOS 8.2r4 version and my Hivemanager in 8.1r2. Is it because of that? Is it because the hivemanager has a lower version than the ap130? Thank you best regards, Pierre

pierre_chapelle — Wed, 28 Aug 2019 15:24:26 GMT

Yes but we don't know how to do it yet.

Thank you for your answer.

Re: Hello, My Hivemanager does not see my AP130. My AP130 is in HIVEOS 8.2r4 version and my Hivemanager in 8.1r2. Is it because of that? Is it because the hivemanager has a lower version than the ap130? Thank you best regards, Pierre

samantha_lynn — Wed, 28 Aug 2019 19:38:34 GMT

If you go to the Home Tab> Administration> HiveManager Operations> Update software, you should be able to update the HiveManager from there.

Re: Hello, My Hivemanager does not see my AP130. My AP130 is in HIVEOS 8.2r4 version and my Hivemanager in 8.1r2. Is it because of that? Is it because the hivemanager has a lower version than the ap130? Thank you best regards, Pierre

pierre_chapelle — Wed, 28 Aug 2019 22:11:22 GMT

Thank you very much

Re: Hello, My Hivemanager does not see my AP130. My AP130 is in HIVEOS 8.2r4 version and my Hivemanager in 8.1r2. Is it because of that? Is it because the hivemanager has a lower version than the ap130? Thank you best regards, Pierre

pierre_chapelle — Wed, 28 Aug 2019 22:19:41 GMT

Sorry to bother you again but there is not the option Update software in HiveManager Operations.

Do you know where it could be?

Thank you in advance

Re: Hello, My Hivemanager does not see my AP130. My AP130 is in HIVEOS 8.2r4 version and my Hivemanager in 8.1r2. Is it because of that? Is it because the hivemanager has a lower version than the ap130? Thank you best regards, Pierre

samantha_lynn — Wed, 28 Aug 2019 22:46:20 GMT

If you don't see the option there it's likely because you aren't logged in as the root admin (the original email address used to set up the HiveManager). Could you try logging in as the root admin and let me know if you still don't see that option?

Re: Hello, My Hivemanager does not see my AP130. My AP130 is in HIVEOS 8.2r4 version and my Hivemanager in 8.1r2. Is it because of that? Is it because the hivemanager has a lower version than the ap130? Thank you best regards, Pierre

pierre_chapelle — Thu, 29 Aug 2019 22:02:21 GMT

In fact our hivemanager is in a cloud and it is managed by someone who has the root admin.

Do you know if we can do a scheduled restart of the APs?

Thank you

Re: Hello, My Hivemanager does not see my AP130. My AP130 is in HIVEOS 8.2r4 version and my Hivemanager in 8.1r2. Is it because of that? Is it because the hivemanager has a lower version than the ap130? Thank you best regards, Pierre

samantha_lynn — Thu, 29 Aug 2019 22:21:45 GMT

You can schedule a complete configuration update, which would include a reboot of the device, by going to Monitor> Check the box next to the AP(s)> Update Devices> Under the Activation Time for Extreme Networks Device Running Images select the "Actiave at the following time according to the system clock on the updated device" and set the date and time for the update to go out.

You can check on the time settings for the device by SSHing in to the AP and running the commands "show time" and "show clock", without the quotation marks.

Re: Hello, My Hivemanager does not see my AP130. My AP130 is in HIVEOS 8.2r4 version and my Hivemanager in 8.1r2. Is it because of that? Is it because the hivemanager has a lower version than the ap130? Thank you best regards, Pierre

pierre_chapelle — Fri, 30 Aug 2019 16:07:57 GMT

Thank you very much for your answer.

It helps us a lot.

I am sorry to bother you again but I have another question.

If I buy an Aerohive AP at Dell, is it like buying it at Aerohive? Is it the same product?

How the support works if I buy an Aerohive AP at Dell?

Thank you

Re: Hello, My Hivemanager does not see my AP130. My AP130 is in HIVEOS 8.2r4 version and my Hivemanager in 8.1r2. Is it because of that? Is it because the hivemanager has a lower version than the ap130? Thank you best regards, Pierre

samantha_lynn — Fri, 30 Aug 2019 19:48:16 GMT

It's no bother at all, I'm happy to help! If you buy Aerohive hardware through Dell, it is the same as purchasing hardware through Aerohive, it is all the same product.

Support is a separate purchase from hardware, so it is possible for you to purchase hardware from Dell and then purchase support from either Aerohive or Dell. If you purchase support through Dell, you will open your initial support cases through Dell support, and then Dell support can bring Aerohive support in on the case if needed. If you purchase support through Aerohive, you can open a case directly with us. Hope that helps!