topic Re: Anyone had problems with android devices connecting to wifi with PSK authentication. Works everywhere but Android in Aerohive Migrated Content

Anyone had problems with android devices connecting to wifi with PSK authentication. Works everywhere but Android

gacpac — Tue, 03 Mar 2020 23:35:23 GMT

Anyone had problems with android devices connecting to wifi with PSK authentication. Works everywhere but Android

Re: Anyone had problems with android devices connecting to wifi with PSK authentication. Works everywhere but Android

samantha_lynn — Tue, 03 Mar 2020 23:58:07 GMT

I'd recommend running a client monitor to see what part of the connection is failing. If you can let me know which HiveManager platform you're using, I can provide a guide that reviews how to run a client monitor.

This guide will walk you through how to determine which HiveManager you are using, for reference: https://thehivecommunity.aerohive.com/s/article/Which-HiveManager-Platform-am-I-using

Re: Anyone had problems with android devices connecting to wifi with PSK authentication. Works everywhere but Android

gacpac — Wed, 04 Mar 2020 00:04:27 GMT

I believe I have ExtremeCloudIQ Select

Re: Anyone had problems with android devices connecting to wifi with PSK authentication. Works everywhere but Android

samantha_lynn — Wed, 04 Mar 2020 00:11:33 GMT

Thank you for letting me know, here is a guide that reviews how to run a client monitor in ExtremeCloud IQ: https://thehivecommunity.aerohive.com/s/article/Client-Monitor-in-NG

Re: Anyone had problems with android devices connecting to wifi with PSK authentication. Works everywhere but Android

gacpac — Wed, 04 Mar 2020 01:33:11 GMT

I tried that. But it's not giving me much information. Is there anything specific to do when using SSID with PPSK? Im following the guide video listed in the settings

Re: Anyone had problems with android devices connecting to wifi with PSK authentication. Works everywhere but Android

gacpac — Wed, 04 Mar 2020 02:07:00 GMT

I couldn't troubleshoot properly as for some reason now the option for configuring Private client groups is greyed out. Although, I keep following the instructions to from top to bottom

Re: Anyone had problems with android devices connecting to wifi with PSK authentication. Works everywhere but Android

gacpac — Wed, 04 Mar 2020 04:53:44 GMT

Found the problem with private client group. Had another SSID using WPA, that also had some information filled for PPSK. Cleared the wrong information and was able to enable the feature and update the AP.

As for the SSID not working in Android it's kind of weird. I created a new wifi connection after updating the AP and was able to connect.

Maybe a bug or glitch, doesn't really make sense.