topic Never seen such a mess as Aerohive: do you? Is there any lifeline here? in Aerohive Migrated Content

Never seen such a mess as Aerohive: do you? Is there any lifeline here?

marco_tarquini — Fri, 10 May 2019 17:01:43 GMT

HiveManager Connect and Community Care seem a smokescreen, and looking at this message board complaints even HM Select or paid support often look like an expensive window dressing.

So if you don't know any email address of an Aerohive willing employee you likely won't get any answer to any doubt.

Is there any comprehensive library of reliable documentation anywhere?

I'd gladly buy some well written books if that may matter.

Thanks in advance for any useful hint.

Re: Never seen such a mess as Aerohive: do you? Is there any lifeline here?

ashley_finch — Fri, 10 May 2019 22:38:45 GMT

Hi Marco,

The community here which comprises of customers and Aerohive staff is a very useful source of information and and we'll try and help wherever possible with any questions you may have.

You can find guides and articles but searching subjects specifically on this site, or on docs.aerohive.com which has a wealth of information.

There are also training courses and more information on this can be found out here: https://www.aerohive.com/support/technical-training/

Is there anything you're after specifically and I can be more direct?

Re: Never seen such a mess as Aerohive: do you? Is there any lifeline here?

weekdaysailor — Fri, 10 May 2019 22:55:14 GMT

Hi Marco,

HiveManager Connect is a "freemium" service as I understand it. You get a pretty competent (feature limited) and free cloud management platform and an easy way to upgrade if you need more functionality. The "community support" doesn't mean Aerohive has engineers standing by to answer your questions here with any level of service guarantee. If you need that, you'd need to purchase a support contract. I see that you posted back on May 8th for the first time. Community discussions often take a few days for a response at which point the moderator will try to get you help.

You do have the option to fill out the form here: https://thehivecommunity.aerohive.com/s/connect-support and an Aerohive engineer will get back to you. If you can't access this it's possible something is wrong with how your account is set up - email "communitymanager@aerohive.com" if that's the case

Hope this helps

-K

Re: Never seen such a mess as Aerohive: do you? Is there any lifeline here?

marco_tarquini — Sat, 11 May 2019 04:33:20 GMT

Hi @Ashley Finch and @Keith Redfield

first of all thanks for your answers.

It was just the last rant of the despondency of a broken operator.

To address one of Keith's concerns, I was not addressing the lack of answers to my previous questions, as I'm not such a pompous windbag, nor too demanding to not understand what a best effort, community help may reasonably offer to a "freemium" customer (for the sake of improving this thread snr, I will let alone the fact that even a freemium thing should properly work anyway, or it would turn into a scam).

My ranting was for another simple setting which didn't worked as I expected: just for instance, if I cannot easily set an AP Tx power, then I have some reasons to feel frustrated, haven't I? I guess some images may work better than thousands words.

That's the actual AP wireless settings:

That's the applied Radio Profile:

And that's the real outcome:

Should it not be around 20dB? So what about those 10dB on WiFi1... I run out of words and start ranting (please note that only the old AP370 worked as it should according to the above illustrated settings).

But the plain question was: how do I raise that 10dB Tx power on WiFi1 ??? Where the "real" settings are buried?

Re: Never seen such a mess as Aerohive: do you? Is there any lifeline here?

weekdaysailor — Sat, 11 May 2019 05:30:04 GMT

Thanks for clarifying the issue. I think there are things that can impact your ability to apply max power - for example if the APs are on POE AF vs AT vs wall-wart and so on. Also things like DFS (radar) avoidance and different county regulations.

As Ashley hinted there may be differences between Connect/Select that the documentation isn't very granular on, and if the UI is showing you options you should not have, AH should file a bug to fix and hopefully have more detailed documentation available as well. I doubt TX power is one of those though. My first guess would be available power. Newer chipsets on AC/AX devices take a bit more power than older.

Re: Never seen such a mess as Aerohive: do you? Is there any lifeline here?

ashley_finch — Mon, 13 May 2019 15:19:33 GMT

Regarding the TX power, I believe some APs are limited to 18 on the board, such as the 130.

As for the other two APs, currently on the APs I've seen, the UNII3 channels (149 onward) are limited to 10. You wouldn't come across this on the other channels.

Re: Never seen such a mess as Aerohive: do you? Is there any lifeline here?

marco_tarquini — Mon, 13 May 2019 17:15:15 GMT

Hi @Ashley Finch

thanks for the clarification: now I have some workarounds to tinker with.