topic Re: I received a switch as part of a promo for watching a webinar. It is no longer connected to Hivemanager, but the AP is. How do I connect the switch? BTW I did not purchase a support contract, nor plan to at this point. in Aerohive Migrated Content

I received a switch as part of a promo for watching a webinar. It is no longer connected to Hivemanager, but the AP is. How do I connect the switch? BTW I did not purchase a support contract, nor plan to at this point.

credmond — Wed, 06 Feb 2019 02:38:51 GMT

I received a switch as part of a promo for watching a webinar. It is no longer connected to Hivemanager, but the AP is. How do I connect the switch? BTW I did not purchase a support contract, nor plan to at this point.

Re: I received a switch as part of a promo for watching a webinar. It is no longer connected to Hivemanager, but the AP is. How do I connect the switch? BTW I did not purchase a support contract, nor plan to at this point.

samantha_lynn — Wed, 06 Feb 2019 02:47:04 GMT

What model switch are you using? And which HiveManager platform are you trying to connect it to; HiveManager Classic (myhive.aerohive.com) or HiveManager (formerly NG, cloud.aerohive.com)?

Re: I received a switch as part of a promo for watching a webinar. It is no longer connected to Hivemanager, but the AP is. How do I connect the switch? BTW I did not purchase a support contract, nor plan to at this point.

credmond — Wed, 06 Feb 2019 02:53:12 GMT

Switch model SR2208P.

The HiveManager that the AP is connected to, and that the switch was formerly connected to is HiveManger (formerly NG) cloud-va2.aerohive.com.

This is status on switch on CLI.

HiveAgent Status............................... FAILED TO CONNECT TO REDIRECTOR/HIVEMANAGER, WAITING BEFORE TRYING AGAIN

HiveAgent Version.............................. 1.1.4.0

HiveAgent Last Onboard Time.................... 00:01:02 10 12 2017 UTC

Re: I received a switch as part of a promo for watching a webinar. It is no longer connected to Hivemanager, but the AP is. How do I connect the switch? BTW I did not purchase a support contract, nor plan to at this point.

samantha_lynn — Wed, 06 Feb 2019 03:00:38 GMT

Thank you for that information. Can you confirm that HTTPS 443 is allowing outbound traffic via your firewall and any content filters? Some additional things we could try:

1) If you run the command "show clock", is the date and time displayed correct?

2) Confirm that HiveAgent is installed correctly with the command "show application".

Just to confirm, the switch used to connect to the HiveManager but then disconnected? Did anything change on the network directly before the switch disconnected? When did you first notice that the switch was disconnected?

Re: I received a switch as part of a promo for watching a webinar. It is no longer connected to Hivemanager, but the AP is. How do I connect the switch? BTW I did not purchase a support contract, nor plan to at this point.

credmond — Wed, 06 Feb 2019 03:08:57 GMT

Yes. HTTPS 443 is allowing outbound traffic. See output from switch ref clock

(AH-Switch) #show clock

14:07:11 EST(UTC-5:00) Feb 5 2019

No time source

(AH-Switch) #show app

OpEN Application Table contains 1 entries.

Name StartOnBoot AutoRestart CPU Sharing Max Memory

---------------- ----------- ----------- ----------- ----------

hiveagent Yes No 0 0

Re: I received a switch as part of a promo for watching a webinar. It is no longer connected to Hivemanager, but the AP is. How do I connect the switch? BTW I did not purchase a support contract, nor plan to at this point.

samantha_lynn — Wed, 06 Feb 2019 03:09:47 GMT

When did you first notice the switch was disconnected? Was it connected previously?

Re: I received a switch as part of a promo for watching a webinar. It is no longer connected to Hivemanager, but the AP is. How do I connect the switch? BTW I did not purchase a support contract, nor plan to at this point.

credmond — Wed, 06 Feb 2019 03:13:39 GMT

The switch was at one point connected. I'm not sure when it lost connection, but it has been a while. it was not an issue since the main testing etc was for the AP. But now we are wanted to test the functions and reporting of the switch and can't.

Re: I received a switch as part of a promo for watching a webinar. It is no longer connected to Hivemanager, but the AP is. How do I connect the switch? BTW I did not purchase a support contract, nor plan to at this point.

samantha_lynn — Fri, 08 Feb 2019 02:47:53 GMT

We did have an issue with a bad update that changed some of the HiveAgent versions and caused disconnected switches. To make sure that isn't what we're dealing with here, could you remove the switch from your device inventory and then re-add it to the HiveManager? If that does not clear things up, would it be possible to set the switch to factory default settings and trying again?

Re: I received a switch as part of a promo for watching a webinar. It is no longer connected to Hivemanager, but the AP is. How do I connect the switch? BTW I did not purchase a support contract, nor plan to at this point.

jvaillancourt — Fri, 15 Feb 2019 00:59:34 GMT

Just set the capwap client to the same server name as the working AP.