topic Re: I have bought some second hand access points - only to discover that the original owner (no longer available) had disabled the reset button. I can connect to the console, but can't logon - obviously. How to I reset the units. in Aerohive Migrated Content

I have bought some second hand access points - only to discover that the original owner (no longer available) had disabled the reset button. I can connect to the console, but can't logon - obviously. How to I reset the units.

asd — Wed, 08 Aug 2018 23:28:21 GMT

I have bought some second hand access points - only to discover that the original owner (no longer available) had disabled the reset button. I can connect to the console, but can't logon - obviously. How to I reset the units.

Re: I have bought some second hand access points - only to discover that the original owner (no longer available) had disabled the reset button. I can connect to the console, but can't logon - obviously. How to I reset the units.

samantha_lynn — Thu, 09 Aug 2018 03:57:33 GMT

That might be tough to fix. The default credentials are admin/Aerohive1 and admin/aerohive, if those don't work we can try a couple tricks. I'd need the serial number of the device, if you could email it to me at communityhelp@aerohive.com, I'll see what I can do. Also we'd need to make sure the AP was connected to the internet while I'm trying to get it to either reset or connect for us.

Re: I have bought some second hand access points - only to discover that the original owner (no longer available) had disabled the reset button. I can connect to the console, but can't logon - obviously. How to I reset the units.

kristijan_strk — Mon, 10 Jun 2019 15:57:38 GMT

I have the same problem. Can you help

Re: I have bought some second hand access points - only to discover that the original owner (no longer available) had disabled the reset button. I can connect to the console, but can't logon - obviously. How to I reset the units.

samantha_lynn — Mon, 10 Jun 2019 20:00:08 GMT

Hi Kristijan, thanks for letting me know. Could you email me the serial number of the device(s) at communityhelp@aerohive.com? And please confirm that AP is currently connected to power and internet so I can attempt to reach it from our side.

Re: I have bought some second hand access points - only to discover that the original owner (no longer available) had disabled the reset button. I can connect to the console, but can't logon - obviously. How to I reset the units.

kristijan_strk — Mon, 10 Jun 2019 20:11:11 GMT

Hi,

I have that same problem on three devices:

SN:

AP: 02501806011570

AP: 02501602230844

AP: 01221705052904

they are all conected to the internet

Nice regards,

Kristijan Strk

[cid:30a8c3c6-04b2-47cc-a07d-5d59135b623e]

Mobitel: 095 196 7488

Slavonska avenija 22d

10 000 Zagreb

Hrvatska

Re: I have bought some second hand access points - only to discover that the original owner (no longer available) had disabled the reset button. I can connect to the console, but can't logon - obviously. How to I reset the units.

samantha_lynn — Mon, 10 Jun 2019 22:04:41 GMT

Thank you for providing those serial numbers. Unfortunately I wasn't able to reach them from my side. If we aren't able to log in to the device or reset it, I'm afraid you'd need to speak with your reseller to see what other options you may have.