How come we can connect Android and Microsoft devices on a Wifi configured on a BR100, but NOT an iOS device (iPhone)

infra4 — Tue, 09 Jul 2019 16:29:05 GMT

Error message : incorrect password (we tried multiple times, with the same password we input on Android devices). ?

And one time out of twenty, the iOS device can "connect" but the connection is extremely slow.

Re: How come we can connect Android and Microsoft devices on a Wifi configured on a BR100, but NOT an iOS device (iPhone)

samantha_lynn — Tue, 09 Jul 2019 17:25:10 GMT

Could you SSH in to an AP, enable the following auth debugs, then connect with an android client, then attempt with an iPhone? That should show us the differences in the connection process so we can begin troubleshooting this with you.

This guide reviews how to SSH in to an AP for reference: https://thehivecommunity.aerohive.com/s/article/How-to-SSH-in-to-a-device-using-PuTTY

Auth debugs:

_debug auth basic

_debug auth verbose

If you could then get tech data from that AP and email that to me at communityhelp@aerohive.com, along with the MAC address of the android and iPhone clients you used during the test, I can take a look and let you know what I find.

These guides review how to get tech data, depending on which HiveManager platform you are using:

HiveManager Classic-https://thehivecommunity.aerohive.com/s/article/How-to-download-tech-data-in-Classic

HiveManager NG-https://thehivecommunity.aerohive.com/s/article/How-to-download-tech-data-in-HiveManager

Device CLI-https://thehivecommunity.aerohive.com/s/article/Collecting-Tech-Data-via-CLI

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How come we can connect Android and Microsoft devices on a Wifi configured on a BR100, but NOT an iOS device (iPhone)

Re: How come we can connect Android and Microsoft devices on a Wifi configured on a BR100, but NOT an iOS device (iPhone)