topic Re: Hello, I want to add a new AP for a customer. Each time I try to add the new AP by entering the S/N an error 7 is displayed, telling me &quot;Exceeded maximum number of onboarded devices&quot;. AFAIK we subsribed to a &quot;Connect&quot;. What could be the issue ? in Aerohive Migrated Content https://community.extremenetworks.com/t5/aerohive-migrated-content/hello-i-want-to-add-a-new-ap-for-a-customer-each-time-i-try-to/m-p/76395#M7067 <P>You shouldn't have a device limit when using Connect. Can you confirm that you are able to reach the Tools tab and see the features in there? If you can then we can confirm you are not using Connect. If you can't, then we'd want to open a ticket to see what we can do to remove that device limit for you. </P> Thu, 06 Dec 2018 05:07:02 GMT samantha_lynn 2018-12-06T05:07:02Z Hello, I want to add a new AP for a customer. Each time I try to add the new AP by entering the S/N an error 7 is displayed, telling me "Exceeded maximum number of onboarded devices". AFAIK we subsribed to a "Connect". What could be the issue ? https://community.extremenetworks.com/t5/aerohive-migrated-content/hello-i-want-to-add-a-new-ap-for-a-customer-each-time-i-try-to/m-p/76394#M7066 Hello, I want to add a new AP for a customer. Each time I try to add the new AP by entering the S/N an error 7 is displayed, telling me "Exceeded maximum number of onboarded devices". AFAIK we subsribed to a "Connect". What could be the issue ? Wed, 05 Dec 2018 23:33:22 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/hello-i-want-to-add-a-new-ap-for-a-customer-each-time-i-try-to/m-p/76394#M7066 tanguy_mehl 2018-12-05T23:33:22Z Re: Hello, I want to add a new AP for a customer. Each time I try to add the new AP by entering the S/N an error 7 is displayed, telling me "Exceeded maximum number of onboarded devices". AFAIK we subsribed to a "Connect". What could be the issue ? https://community.extremenetworks.com/t5/aerohive-migrated-content/hello-i-want-to-add-a-new-ap-for-a-customer-each-time-i-try-to/m-p/76395#M7067 <P>You shouldn't have a device limit when using Connect. Can you confirm that you are able to reach the Tools tab and see the features in there? If you can then we can confirm you are not using Connect. If you can't, then we'd want to open a ticket to see what we can do to remove that device limit for you. </P> Thu, 06 Dec 2018 05:07:02 GMT https://community.extremenetworks.com/t5/aerohive-migrated-content/hello-i-want-to-add-a-new-ap-for-a-customer-each-time-i-try-to/m-p/76395#M7067 samantha_lynn 2018-12-06T05:07:02Z