topic Re: AP370 - 6.5r9 unreliability; be warned, and anyone else have issues? in Aerohive Migrated Content

AP370 - 6.5r9 unreliability; be warned, and anyone else have issues?

network-admin — Fri, 13 Apr 2018 20:00:55 GMT

Since the updating HiveOS on AP370s (i.e. 6.5r8a/b) to patch the KrackAttack vulnerability, our AP370s have been prone to refusing clients. As far as I could see this happens when they are under load , anecdotally 40-50 clients but no proof.

The fix tends to be to reboot, quite often I've had to fully power off.

I just upgraded half a dozen APs to 6.5r9, one of them stopped advertising and couldn't be seen in Wifi Explorer. I tried reboots, hard boot and full config restore, in the end I downgraded to 6.5r7 and it started working.

I've logged an e-mail with Aerohive support asking them to submit a bug report, thought I'd post here in case anyone else suffers similar issues.

We are toying with changing manufacturers, the AP370s have been the source of a lot of problems .

Re: AP370 - 6.5r9 unreliability; be warned, and anyone else have issues?

sstowell — Fri, 13 Apr 2018 20:47:24 GMT

I just had a heck of a time downgrading back to 6.5r8b from r9. Non of our clients trying to do a new DHCP request would work. I had to push all of them back to 6.5rb so they could actually get IP addresses. I would not recommend updating to r9 at this time either.

Re: AP370 - 6.5r9 unreliability; be warned, and anyone else have issues?

msoldner — Tue, 17 Apr 2018 19:51:35 GMT

Maybe I'll hold off upgrading. I'm trying to find the release notes for r9 as it was supposed to fix a CWP issue we were having. But seeing this, maybe I'll wait.

Re: AP370 - 6.5r9 unreliability; be warned, and anyone else have issues?

nlowe — Tue, 17 Apr 2018 20:09:10 GMT

Hi Kevin,

I see that you have a support case open with Aerohive relating to this.

Please work with the support engineer via that case so that your issue can be investigated, currently we do not have any data that can be used to progress and understand your issue.

Many thanks,

Nick

Re: AP370 - 6.5r9 unreliability; be warned, and anyone else have issues?

sstowell — Wed, 18 Apr 2018 03:49:14 GMT

I just found out that 6.5r9 is not compatible with HiveManager Classic. Even the latest Hivemanager Classic. So do not install if you have classic, as it was only meant for NG.

-Shane

Re: AP370 - 6.5r9 unreliability; be warned, and anyone else have issues?

network-admin — Wed, 18 Apr 2018 15:22:28 GMT

Hi Nick,

Will do, I've been away for a few days so it may take me a while to catch up. When I get a chance I'll try to replicate the problem.

Shane, where are you getting that from? We are running HiveManager®Enterprise 6.8r3 and the release notes suggest this is OK (see below).

HiveOS 6.5r9 Release Notes

Release date: April 10, 2018 Release versions: HiveOS 6.5r9

Hardware platforms supported: AP110/120, AP1130, AP121/141, AP130, AP170, AP230, AP320/340, AP330/350, AP370/390, SR2024, SR2024P, SR2124P, SR2148P, BR100, BR200-WP, BR200-VZ-LTE

Management platforms supported: HiveManager 8.1r2 and later, and HiveManager NG 12.0.8.12 and later

Re: AP370 - 6.5r9 unreliability; be warned, and anyone else have issues?

sstowell — Wed, 18 Apr 2018 18:42:13 GMT

I received the information from Aerohive Support. They said the documentation was wrong and that image 6.5r9, does not include compatibility with Classic. Attached is the email from support.

Re: AP370 - 6.5r9 unreliability; be warned, and anyone else have issues?

nlowe — Wed, 18 Apr 2018 18:48:43 GMT

Hi Shane,

Really sorry about this. The information that you were passed by support is mistaken. It is expected that 6.5r9 can be used in HM Classic. One caveat is that we are aware of an issue with the Bonjour Gateway which may require supplemental CLI to be used where this feature is needed.

Regards,

Nick

Re: AP370 - 6.5r9 unreliability; be warned, and anyone else have issues?

sstowell — Wed, 18 Apr 2018 18:53:41 GMT

One thing we noticed is that we needed an IP Helper address added to our core switch for the new image to work on our network with our Aerohives. That is only on devices in the vlan that used a Windows DHCP server. We have a couple guest networks on separate vlans that use our Firewall Router as a DHCP server and it worked fine without a helper address.

Anyway, support closed our case due to the fact that they said we just stay at 6.5r8b. It seems to work with the IP Helper Address now but I want to know why the two images are different in that way.

Re: AP370 - 6.5r9 unreliability; be warned, and anyone else have issues?

nlowe — Wed, 18 Apr 2018 18:54:24 GMT

Hi Shane,

I suggest that you reopen your case. You should be able to do this within 3 days of case closure.

Regards,

Nick

Re: AP370 - 6.5r9 unreliability; be warned, and anyone else have issues?

msoldner — Wed, 18 Apr 2018 20:26:54 GMT

Has this even shown up in NG for any of you yet? I know it dropped by I still show 6.5r8b as golden and 6.5r9 isn't even an option for me to manually select.

Re: AP370 - 6.5r9 unreliability; be warned, and anyone else have issues?

nlowe — Wed, 18 Apr 2018 20:28:46 GMT

Hi Mike,

HiveOS 6.5r9 is not expected to appear until the HMNG release due on-or-around the 23rd April.

Thanks,

Nick

Re: AP370 - 6.5r9 unreliability; be warned, and anyone else have issues?

nlowe — Wed, 18 Apr 2018 21:25:14 GMT

Hi Shane,

I see that your support case is now reopened.

Please work with the support engineer via that case so that your issue can be investigated.

Thanks,

Nick

Re: AP370 - 6.5r9 unreliability; be warned, and anyone else have issues?

jnesci — Thu, 19 Apr 2018 21:06:47 GMT

What version of HM Classic are you running?

I recently upgraded my HM to 8.2r1 and noticed an issue with AP370's running 6.5r8b not allowing client connections. I then upgraded a couple 370's to 6.5r9 and it seems to have resolved my problem.

Re: AP370 - 6.5r9 unreliability; be warned, and anyone else have issues?

msoldner — Thu, 26 Apr 2018 08:25:01 GMT

Hey @Nick Lowe - you happen to have an update on this and HMNG? I have an open case that and a fix is (hopefully / supposed) to be in it.

Thanks!

Re: AP370 - 6.5r9 unreliability; be warned, and anyone else have issues?

nlowe — Thu, 26 Apr 2018 21:58:31 GMT

Hi Mike,

Slight change of plan, we are going to make HiveOS 6.5r9a available in Cloud HMNG in a couple of days time.

Cheers,

Nick

Re: AP370 - 6.5r9 unreliability; be warned, and anyone else have issues?

dan11 — Tue, 01 May 2018 03:45:01 GMT

@Nick Lowe Nick, what are the bonjour cli commands you referred to? I'm having some issues with apple tvs not showing up on the same vlan for some devices.

Re: AP370 - 6.5r9 unreliability; be warned, and anyone else have issues?

msoldner — Wed, 02 May 2018 19:16:22 GMT

@Nick Lowe - Sorry to keep piling on you and this thread - is the Bonjour issue the only large known issue? It thankfully fixes a CWP issue that was holding us up from doing something but I've been told to wait for 6.5r9a for production. I only see 6.5r9 in NG at the moment though. Thanks!

Re: AP370 - 6.5r9 unreliability; be warned, and anyone else have issues?

zqwang — Thu, 03 May 2018 12:44:00 GMT

Hi Mike,

HOS 6.5r9a has just been released and it’s available on the Cloud HMNG EMEA and NA instances now. The Cloud HMNG APAC/ANZA instances will be upgraded for this tonight as well. See the linked HOS 6.5r9a release notes below. Hope this helps.

http://docs.aerohive.com/330000/docs/help/english/documentation/6.5r9a_HiveOS_ReleaseNotes.pdf

Paul