Devices Already Onboarded

dcanessane — Thu, 12 Mar 2020 17:32:37 GMT

Good Day,

I am having issues with onboarding of an AP 250 in a HiveManager NG environment.

The onboarding process fails with the following message "Device already onboarded".

I have found the account of Hivemanager that is associated with the new AP 250, I have to remove the device from that secondary account, so I'll be able to add it on my primary account HiveManager NG environment with serial number ?

Thank you for your answer.

Re: Devices Already Onboarded

samantha_lynn — Thu, 12 Mar 2020 21:21:12 GMT

That is correct, the device serial number can only belong to one device inventory at a time. You would need to remove the device from the secondary account and then add it to your primary account.

topic Devices Already Onboarded in Aerohive Migrated Content

Devices Already Onboarded

Re: Devices Already Onboarded