topic Re: Problems that the CWP appeares everymorning for the clients on the SSiD where we have a CWP enabled in Aerohive Migrated Content

Problems that the CWP appeares everymorning for the clients on the SSiD where we have a CWP enabled

robbin_gille — Tue, 26 Feb 2019 15:50:11 GMT

Problems that the users need to approve the CWP every morning before they get internet access (many of those are not redirected to the CWP either) on the SSiD where we have a CWP enabled.

I just want a client to need to approve this once and then it shoudl rememeber this.

Possible to arrange? It worked better before e couple of weeks ago because then this almost never happends, but now it's almost everyday for everyone.

Please help!

Re: Problems that the CWP appeares everymorning for the clients on the SSiD where we have a CWP enabled

AnonymousM — Wed, 27 Feb 2019 01:59:46 GMT

What was adjusted in the Network Policy configuration that gave you a different result? The only way to prevent the user from needing to login would be to adjust the roaming cache timeout intervals within the SSID's Additional Settings.

If you only want a client device to see the CWP once, I would recommend that you configure a self registration SSID. This allows you to use an Open SSID for self registration and the UPA. Then the clients would associate to a PPSK SSID that does not require a CWP/UPA.

Re: Problems that the CWP appeares everymorning for the clients on the SSiD where we have a CWP enabled

robbin_gille — Wed, 27 Feb 2019 18:50:54 GMT

Nothing have been adjusted in the policy/settings. But Aerohive upgrade the portal several times/month.

We wan’t the CWP to show a GDPR message, so no self registration or open ssid for us. But we just wont the guests/customers need to approve this once for all.

Robbin

Re: Problems that the CWP appeares everymorning for the clients on the SSiD where we have a CWP enabled

AnonymousM — Thu, 28 Feb 2019 02:08:16 GMT

I do apologize but that is not a possible configuration. The cache on the APs for client data needs to be recycled or else the AP will experience issues. There is no cloud database that stores client data permanently. You can extend the time of the cached client data within the Additional Settings of an SSID but they will need to accept the policy again once the cache has cleared.

Re: Problems that the CWP appeares everymorning for the clients on the SSiD where we have a CWP enabled

robbin_gille — Thu, 28 Feb 2019 18:28:14 GMT

So where do I find these settings for the cached duration?

See attached the only settings I have for CWP

Robbin

Re: Problems that the CWP appeares everymorning for the clients on the SSiD where we have a CWP enabled

AnonymousM — Fri, 01 Mar 2019 00:47:53 GMT

For HMNG > Configure > Enter Network Policy > Wireless Networks > Edit SSID > Additional Settings > Optional Settings > Client Related Network Settings

For HM Classic > Configuration > Enter Network Policy > Edit SSID > Advanced > Configuration Settings