topic How can I change the inactivity timeout for HiveManager NG on-premise? in Aerohive Migrated Content

How can I change the inactivity timeout for HiveManager NG on-premise?

jpye — Thu, 23 May 2019 22:55:17 GMT

How can I change the inactivity timeout for HiveManager NG on-premise?

Re: How can I change the inactivity timeout for HiveManager NG on-premise?

samantha_lynn — Thu, 30 May 2019 20:05:42 GMT

Thank you for your patience, unfortunately we do not have a way to adjust the inactivity timeout for the HiveManager. I can submit a feature request for this if you'd like?

Re: How can I change the inactivity timeout for HiveManager NG on-premise?

jpye — Thu, 30 May 2019 20:34:19 GMT

Sam,

Thanks for looking into this. Yes, please submit a feature request. HM Classic had this option.

Brent

Re: How can I change the inactivity timeout for HiveManager NG on-premise?

samantha_lynn — Sat, 01 Jun 2019 02:34:25 GMT

Thank you for letting me know, I've submitted the feature request for you at this time. Please feel free to check in with me either here or directly at communityhelp@aerohive.com to check on the progress of the feature request.

Re: How can I change the inactivity timeout for HiveManager NG on-premise?

jpye — Thu, 13 Jun 2019 01:48:39 GMT

There is a timeout option in version 19.5.1.7-NGVA under the admin entries. The default is 30 minutes. I'm able to set the inactivity timer to other values.

Re: How can I change the inactivity timeout for HiveManager NG on-premise?

tmanaok — Fri, 27 Sep 2019 07:29:01 GMT

Could you be a little bit more specific? My It Team aren't finding anything involving timeouts and we're frankly disappointed that at some point in the ancient past a previous employee set the timeout to 5mins and now we're having trouble undoing it. As reference we're running: 19.8.1.5.

Thanks

Triston

Re: How can I change the inactivity timeout for HiveManager NG on-premise?

jpye — Fri, 27 Sep 2019 22:58:55 GMT

Here -

Global Settings, Account Management, select the admin account, Edit User, Session Timeout

Re: How can I change the inactivity timeout for HiveManager NG on-premise?

jpye — Fri, 27 Sep 2019 23:00:08 GMT

Re: How can I change the inactivity timeout for HiveManager NG on-premise?

tmanaok — Fri, 27 Sep 2019 23:46:00 GMT

Hey Brent thanks for the quick answer but this is only listing our admin users.... Which is ironic because we all user ethernet, so what about our actual users like managers and sales who run around with cellphones and tablets? They get disconnected frequently and I'd expect to edit them below but there's no such options:

Even in editing a single random user here, there's no timeout options and this is the only other place I can think to find our staff or guest user policies. Are there no global policies for changing timeout to 4-8 hours? Enough for a work day at least? The below image is simply supplementary and further down the page there are no options for timeouts (just fyi).

Thanks Brent,

Triston

Re: How can I change the inactivity timeout for HiveManager NG on-premise?

jpye — Sat, 28 Sep 2019 00:21:04 GMT

I think we are talking about two different things - I'm referring to admin users of the HiveManager console getting timed out from not using the console, and I think you are referring to users who get disconnected from the AP.

Re: How can I change the inactivity timeout for HiveManager NG on-premise?

tmanaok — Sat, 28 Sep 2019 00:23:18 GMT

I'll make a new forum post, my apologies *Facepalm*