topic Re: Aerohive 120 WiFi setup error in Aerohive Migrated Content

Aerohive 120 WiFi setup error

connor1 — Fri, 08 Feb 2019 18:58:25 GMT

I am new to the Aerohive family of devices however i have recently purchased a Aerohive AP120 and I i have tried to configure a WiFi network but i am trying to update the device and i get this error when i hover over the "Device update failed" it says "The CLI save dhcp-fingerprint option55 ... caused by Unknown error" does anyone know how i would fix this?

Re: Aerohive 120 WiFi setup error

bruce_stahlin — Fri, 08 Feb 2019 19:03:49 GMT

Do you have a dhcp option 55 in the config? Have tried removing it to see if you can push?

Re: Aerohive 120 WiFi setup error

connor1 — Fri, 08 Feb 2019 21:58:01 GMT

How would i go about doing this? Like i said i'm very new.

Re: Aerohive 120 WiFi setup error

bruce_stahlin — Fri, 08 Feb 2019 22:19:39 GMT

Is there a firewall between the AP and HIveManager? Are you using HiveManager online or on-prem? Are you able to ssh or console into the AP? If so, run "sh run | i capwap" this should output some text:

capwap client server name cloud-va-cws-0.aerohive.com

Are you able to perform a capwap ping? ...

capwap ping cloud-va-cws-0.aerohive.com

Re: Aerohive 120 WiFi setup error

connor1 — Fri, 08 Feb 2019 22:44:07 GMT

Yes the firewall is behind a router and when i run "sh run | i capwap" this is printed "capwap client server name cloud-ie-cws-1.aerohive.com" and when i run "capwap ping cloud-va-cws-0.aerohive.com" the ping runs successfully and data is revived.

Re: Aerohive 120 WiFi setup error

bruce_stahlin — Fri, 08 Feb 2019 22:53:02 GMT

It appears DNS and capwap are functioning properly. Just to be certain, a "capwap ping cloud-ie-cws-1.aerohive.com" is also successful?

Re: Aerohive 120 WiFi setup error

connor1 — Sat, 09 Feb 2019 00:19:29 GMT

Yeah the ping was also successful.

Re: Aerohive 120 WiFi setup error

connor1 — Sat, 09 Feb 2019 05:36:52 GMT

Any idea on what to do?

Re: Aerohive 120 WiFi setup error

connor1 — Tue, 12 Feb 2019 21:24:01 GMT

BUMP?

Re: Aerohive 120 WiFi setup error

connor1 — Fri, 15 Feb 2019 07:28:59 GMT

Does anyone know a fix for this as i'm still having the issue?