topic Re: AP 230's dropping clients briefly every 30 minutes in Aerohive Migrated Content

AP 230's dropping clients briefly every 30 minutes

cphillips — Sat, 14 Jul 2018 01:52:44 GMT

We recently upgraded our APs to HiveOS 8.2r3.199573. After the upgrade, our clients seem to have connection issues every 30 minutes for a minute or two before coming back online. We also changed our radius server from eDir to AD, but I don't think that's related. Any idea what the issue might be? I can provide additional config/info as necessary.

Re: AP 230's dropping clients briefly every 30 minutes

awaller081988 — Sat, 14 Jul 2018 03:57:33 GMT

do you have primary and secondary radius setup? can you pcap and look for issues causing failover?

what changed from eDir to AD?

Re: AP 230's dropping clients briefly every 30 minutes

bruce_stahlin — Sat, 14 Jul 2018 20:58:59 GMT

I would select a problematic client and run it through Client Monitor for some initial insight.

Re: AP 230's dropping clients briefly every 30 minutes

AnonymousM — Thu, 19 Jul 2018 01:10:10 GMT

I would start with what BJ is recommending. Collect and analyze the client monitor logs. You likely wont be able resolve the issue based off the client monitor alone, but it can help narrow down the issue. If you see 4-way handshake failures then there may be an issue with how the AP is communicating with the client. However if you notice problems contacting the RADIUS server then you should investigate that side. If you suspect an AP side issue first start with upgrading the AP to 8.4, if supported by the models you are running. If the issue still persiusts in the same manner after upgrading I would recommend reaching out to Aerohive Support for further debugging.

Re: AP 230's dropping clients briefly every 30 minutes

cphillips — Thu, 26 Jul 2018 21:13:36 GMT

Hey all, turns out this was an issue unrelated to the aerohives/radius and just coincidental timing. Sorry for the confusion and thanks for the help!