topic Hello, I follow the instructions on but Email/SMS does not receive the password ? https://thehivecommunity.aerohive.com/s/article/Self-Registration-PPSK-SSID-in-Hivemanager in Aerohive Migrated Content

Hello, I follow the instructions on but Email/SMS does not receive the password ? https://thehivecommunity.aerohive.com/s/article/Self-Registration-PPSK-SSID-in-Hivemanager

hoangph — Fri, 14 Jun 2019 19:21:45 GMT

Hello, I follow the instructions on but Email/SMS does not receive the password ? https://thehivecommunity.aerohive.com/s/article/Self-Registration-PPSK-SSID-in-Hivemanager

Re: Hello, I follow the instructions on but Email/SMS does not receive the password ? https://thehivecommunity.aerohive.com/s/article/Self-Registration-PPSK-SSID-in-Hivemanager

samantha_lynn — Fri, 14 Jun 2019 21:06:40 GMT

Do you see any data in the Email logs? You can find these by clicking on the silhouette icon in the top right corner> Global Settings> Email logs (left hand side menu under the heading Logs).

Re: Hello, I follow the instructions on but Email/SMS does not receive the password ? https://thehivecommunity.aerohive.com/s/article/Self-Registration-PPSK-SSID-in-Hivemanager

hoangph — Fri, 14 Jun 2019 23:37:10 GMT

@Sam Pirok

I don't see any data in the Email logs. Hive Manager > Global Setting > Logs > Email Log/SMS Log(Empty).

Re: Hello, I follow the instructions on but Email/SMS does not receive the password ? https://thehivecommunity.aerohive.com/s/article/Self-Registration-PPSK-SSID-in-Hivemanager

hoangph — Fri, 14 Jun 2019 23:38:35 GMT

Re: Hello, I follow the instructions on but Email/SMS does not receive the password ? https://thehivecommunity.aerohive.com/s/article/Self-Registration-PPSK-SSID-in-Hivemanager

samantha_lynn — Fri, 14 Jun 2019 23:39:50 GMT

Thank you for confirming that for me. I'd like to test this in my lab to see if I have the same problem, could you let me know what RDC you are using? You can see this in the URL displayed when you're logged in to the HiveManager, you'll see cloud-###.aerohive.com, where the ### is you'd see something like VA, VA2, IE, AUS, etc. That will tell me which data center is hosting your HiveManager, so I can test on the same data center.

Re: Hello, I follow the instructions on but Email/SMS does not receive the password ? https://thehivecommunity.aerohive.com/s/article/Self-Registration-PPSK-SSID-in-Hivemanager

samantha_lynn — Fri, 14 Jun 2019 23:42:30 GMT

Nevermind, I see it in your picture, thank you for the screen shot. I'm going to test this in my lab to see if I get the same behavior, I'll keep you updated on my results.

Re: Hello, I follow the instructions on but Email/SMS does not receive the password ? https://thehivecommunity.aerohive.com/s/article/Self-Registration-PPSK-SSID-in-Hivemanager

hoangph — Fri, 14 Jun 2019 23:44:55 GMT

@Sam Pirok

Re: Hello, I follow the instructions on but Email/SMS does not receive the password ? https://thehivecommunity.aerohive.com/s/article/Self-Registration-PPSK-SSID-in-Hivemanager

hoangph — Fri, 14 Jun 2019 23:54:18 GMT

@Sam Pirok

Thank you. Please feedback us soonest.

Re: Hello, I follow the instructions on but Email/SMS does not receive the password ? https://thehivecommunity.aerohive.com/s/article/Self-Registration-PPSK-SSID-in-Hivemanager

samantha_lynn — Sat, 15 Jun 2019 02:17:26 GMT

Thank you for your patience, I was not able to replicate the behavior in my lab. I'd like to check the set up to make sure everything is correct, could you add me as an external user with the email address slynn@aerohive.com? I won't make any changes, I just want to take a look at the configuration items in use. I would also need to know your Organization name (you can find this by clicking on the silhouette icon in the top right hand corner> Global Settings> Account Details) and the name of the Network Policy you would like me to check.

Re: Hello, I follow the instructions on but Email/SMS does not receive the password ? https://thehivecommunity.aerohive.com/s/article/Self-Registration-PPSK-SSID-in-Hivemanager

hoangph — Sat, 15 Jun 2019 13:16:27 GMT

@Sam Pirok

Okay. I added grant access to an external admin for email slynn@aerohive.com.

Pls help me check .

Thank you.

Re: Hello, I follow the instructions on but Email/SMS does not receive the password ? https://thehivecommunity.aerohive.com/s/article/Self-Registration-PPSK-SSID-in-Hivemanager

hoangph — Mon, 17 Jun 2019 09:55:36 GMT

@Sam Pirok

Please feedback us soonest.

I want to ask if I can view user data such as Email / SMS imported from Open-SSID with Captive Web Portal ?

Re: Hello, I follow the instructions on but Email/SMS does not receive the password ? https://thehivecommunity.aerohive.com/s/article/Self-Registration-PPSK-SSID-in-Hivemanager

samantha_lynn — Mon, 17 Jun 2019 19:43:59 GMT

Once the user registers, their email will be saved in their user details, which you can view by going to Configure> Users (subtab)> Users (left hand side menu this time).

Thank you for granting me access. Could you also tell me your Organization name (you can find this by clicking on the silhouette icon in the top right hand corner> Global Settings> Account Details) and the name of the Network Policy you would like me to check?

Re: Hello, I follow the instructions on but Email/SMS does not receive the password ? https://thehivecommunity.aerohive.com/s/article/Self-Registration-PPSK-SSID-in-Hivemanager

hoangph — Tue, 18 Jun 2019 11:03:41 GMT

@Sam Pirok

Organization Name "NT&T SOLUTION".
Network Policy "AP130-Policy".

Re: Hello, I follow the instructions on but Email/SMS does not receive the password ? https://thehivecommunity.aerohive.com/s/article/Self-Registration-PPSK-SSID-in-Hivemanager

samantha_lynn — Tue, 18 Jun 2019 20:05:49 GMT

Thank you for letting me know. I took a look at the configuration and it looks correct to me. Would you mind if I added an AP from my lab so I could try to self register as a test? I would add a device to your device inventory temporarily, then push your configuration out to my AP, but no changes would be made otherwise.

Re: Hello, I follow the instructions on but Email/SMS does not receive the password ? https://thehivecommunity.aerohive.com/s/article/Self-Registration-PPSK-SSID-in-Hivemanager

hoangph — Tue, 18 Jun 2019 22:16:04 GMT

@Sam Pirok

Okay. I agree, you can try...

Re: Hello, I follow the instructions on but Email/SMS does not receive the password ? https://thehivecommunity.aerohive.com/s/article/Self-Registration-PPSK-SSID-in-Hivemanager

samantha_lynn — Tue, 18 Jun 2019 22:34:45 GMT

Thank you for allowing me to test that. I was able to register and I received the welcome email right away:

Since I was able to register, we know the configuration is correct and the HiveManager is processing things properly. My best guess is there is a firewall or spam filter preventing these emails from coming through.

I'll remove my test AP now, and delete the test users so there are no objects left from my testing.

Re: Hello, I follow the instructions on but Email/SMS does not receive the password ? https://thehivecommunity.aerohive.com/s/article/Self-Registration-PPSK-SSID-in-Hivemanager

hoangph — Tue, 18 Jun 2019 22:55:56 GMT

@Sam Pirok

I tested in no firewall environment and furthermore the phone didn't receive sms. Can you support me remotely?

Re: Hello, I follow the instructions on but Email/SMS does not receive the password ? https://thehivecommunity.aerohive.com/s/article/Self-Registration-PPSK-SSID-in-Hivemanager

samantha_lynn — Tue, 18 Jun 2019 23:12:41 GMT

Unfortunately I can't schedule a support call with you, you would need to purchase support to work with our engineers over the phone.

Re: Hello, I follow the instructions on but Email/SMS does not receive the password ? https://thehivecommunity.aerohive.com/s/article/Self-Registration-PPSK-SSID-in-Hivemanager

hoangph — Tue, 18 Jun 2019 23:33:34 GMT

@Sam Pirok

Thanks for information from you.

I create account in user group "Configure> Users> Users" -> received sms. But i want WiFi-End-Users connect to PPSK-SSID with received credentials.

Re: Hello, I follow the instructions on but Email/SMS does not receive the password ? https://thehivecommunity.aerohive.com/s/article/Self-Registration-PPSK-SSID-in-Hivemanager

samantha_lynn — Tue, 18 Jun 2019 23:40:42 GMT

Thank you for that screen shot. I think at this point you would want to contact your VAD to continue troubleshooting this issue. If you're unsure who to reach out to for your VAD, I can send you some contact information for your account.