topic My AP230 is stuck on red light and does not connect to the hivemanager. in Aerohive Migrated Content

My AP230 is stuck on red light and does not connect to the hivemanager.

pierric — Mon, 25 Mar 2019 13:54:42 GMT

I don't know how to get it fixed and how to diagnose ? Should I press the reset button ?

How can I load the configuration then?

How can I get support from Aerohive?

SN: 02301512142355 / MAC:D854A27B91C0

Any help would be welcome!

Re: My AP230 is stuck on red light and does not connect to the hivemanager.

samantha_lynn — Mon, 25 Mar 2019 20:07:29 GMT

Resetting the device is one option for troubleshooting a device that can't connect, the following guide will walk you through other troubleshooting steps you can take and some commands you can use to manually connect the device to the HiveManager, depending on which HiveManager platform you are using:

HiveManager Classic (myhive.aerohive.com):https://thehivecommunity.aerohive.com/s/article/CAPWAP-HiveManager-Classic

HiveManager (formerly NG, cloud.aerohive.com):https://thehivecommunity.aerohive.com/s/article/CAPWAP-Guide-for-HiveManager-NG

This guide will walk you through how to add the device to your HiveManager inventory. We'll need the device to connect to the HiveManager so we can push configuration updates out to the device.

HiveManager Classic (myhive.aerohive.com):https://thehivecommunity.aerohive.com/s/article/Adding-Devices-in-HiveManager-Classic

HiveManager (formerly NG, cloud.aerohive.com):https://thehivecommunity.aerohive.com/s/article/Adding-and-Removing-Devices-in-HiveManager

For support, that depends on the support contact you purchase. I believe your account has partner support, so you would want to reach out to the Aerohive partner you purchased from for first level support. If you're unsure who to contact for your partner, please feel free to email me at communityhelp@aerohive.com, and I can give you some contact information for your account specifically.

Re: My AP230 is stuck on red light and does not connect to the hivemanager.

bruce_stahlin — Mon, 25 Mar 2019 22:25:11 GMT

Please write back if you're still having issues. Simply put, your AP us unable to establish a capwap connection to Hivemanager, either due to layer two issues (VLANs), layer three issues ( ip addressing and /or routing), or layers 4-7 (firewalling). We'd love to help you determine which it is and help correct it.