topic Re: Unable to save changes / update menu greyed out - AP30 in Aerohive Migrated Content

Unable to save changes / update menu greyed out - AP30

bfrappier — Sun, 20 Jan 2019 06:48:12 GMT

Trying to add a 3pk of AP30 and they're showing up on Monitor->Devices as 'Unconfigured Devices'

I click one, change the RF Profile and set a static IP address...but I can't find anywhere to save? And the update menu is greyed out.

Similar to this:

https://thehivecommunity.aerohive.com/s/question/0D50c000066NfznCAC/update-menu-grayed-out

No way to update hivemanager that I can see, because we're using the cloud version. What am I missing?

Thanks!

-Brian

Re: Unable to save changes / update menu greyed out - AP30

samantha_lynn — Mon, 21 Jan 2019 21:32:53 GMT

If you click on the host name of the AP and then go to Device Configuration on the left hand side menu, do you see a Network Policy applied to the device?

Re: Unable to save changes / update menu greyed out - AP30

bfrappier — Mon, 21 Jan 2019 21:58:29 GMT

Sorry Sam, I'm just dumb today.

Turns out we don't have as many available licenses as I thought ?

Once I rectify that I am sure we're good. Thanks!

Re: Unable to save changes / update menu greyed out - AP30

bfrappier — Tue, 29 Jan 2019 05:40:14 GMT

Sam, looks like that wasn't it. Added a new license (which should cover 3x AP30) and they're all unable to push still.

I don't have a 'Device Configuration' on the left side, but when I click the hostname it brings up the 'edit' screen. I can choose the correct Network Policy from the dropdown, but like my OP - I cannot save anything when done!

Re: Unable to save changes / update menu greyed out - AP30

bfrappier — Tue, 29 Jan 2019 05:41:14 GMT

Re: Unable to save changes / update menu greyed out - AP30

samantha_lynn — Tue, 29 Jan 2019 21:15:56 GMT

Hi Brian, thanks for keeping me updated. It looks like those three unconfigured devices are still using the default network policy, which would explain why you can't push an update out to them. When you check the box next to the APs and click Modify at the top, are you able to choose a network policy from a drop down menu and then save these settings?

Re: Unable to save changes / update menu greyed out - AP30

filip_eggermont — Thu, 13 Feb 2020 17:00:32 GMT

@Brian Frappier

Were you able to solve the problem? I'm experiencing the same problem with our newly acquired AP305c

Kind regards

Filip

Re: Unable to save changes / update menu greyed out - AP30

ashley_finch — Thu, 13 Feb 2020 17:57:23 GMT

Filip, does your HiveManager platform look the same as Brian's screenshot above?

If so, the problem is the platform you're trying to add them into.

The screenshot is from a platform called HiveManager Classic, but the any of the .ax APs and additionally the ATOM are not supported in this platform. You can only add these into a platform called ExtremeCloud IQ (formerly HiveManager NG).