topic Re: when I try to unmanage a device, I see the following error: "Unable to access data" and nothing happens. The number of managed devices=60, licenced=59. I can't updates devices now. in Aerohive Migrated Content

when I try to unmanage a device, I see the following error: "Unable to access data" and nothing happens. The number of managed devices=60, licenced=59. I can't updates devices now.

systeembeheer5 — Thu, 05 Dec 2019 17:46:34 GMT

when I try to unmanage a device, I see the following error: "Unable to access data" and nothing happens. The number of managed devices=60, licenced=59. I can't updates devices now.

Re: when I try to unmanage a device, I see the following error: "Unable to access data" and nothing happens. The number of managed devices=60, licenced=59. I can't updates devices now.

samantha_lynn — Thu, 05 Dec 2019 22:05:48 GMT

One of your entitlement keys has expired, you will need to contact your sales engineer to purchase a new entitlement key so all of your devices are covered and then the HiveManager will unlock from that page.

Re: when I try to unmanage a device, I see the following error: "Unable to access data" and nothing happens. The number of managed devices=60, licenced=59. I can't updates devices now.

systeembeheer5 — Thu, 05 Dec 2019 23:57:36 GMT

Hello Sam, Thank you for your response. The solution you gave me, is one we already started but I don't understand why the second option "Add License or Unmanage Devices" on the screen does'n work. When I want to unmanage a device the problem should also be solved so that I can manage my other 59 devices in case of a problem. Now my complete environment is locked until the new license has arived. I even can't delete a device from my devicelist. In my opinion an 'Unmanage Device' or 'Delete Device' must always be an options that works. The button 'Unmanage Devices' results in an Error: "Unable to access data". In my opinion this is a Bug because I it is an option in the Hivemanager but does not work. Is there another workaround for my problem?

Re: when I try to unmanage a device, I see the following error: "Unable to access data" and nothing happens. The number of managed devices=60, licenced=59. I can't updates devices now.

samantha_lynn — Fri, 06 Dec 2019 00:02:07 GMT

There is an issue currently in ExtremeCloud IQ that doesn't allow the removal or unmanaging of devices to clear a license mismatch. Currently the only solution is to apply a key to the GUI. You can also reach out to your sales engineer to request a temporary key while you work on purchasing a new permanent key.

Re: when I try to unmanage a device, I see the following error: "Unable to access data" and nothing happens. The number of managed devices=60, licenced=59. I can't updates devices now.

systeembeheer5 — Fri, 06 Dec 2019 00:19:33 GMT

Ok, now i understand the problem. It is an issue in the current version of ExtremeCloud IQ, wil this issue be solved in the future?

Re: when I try to unmanage a device, I see the following error: "Unable to access data" and nothing happens. The number of managed devices=60, licenced=59. I can't updates devices now.

samantha_lynn — Fri, 06 Dec 2019 00:22:47 GMT

Yes we are working to resolve this issue, and it should be fixed in a later release.