Why won't my switch 'take' a device name update via HiveManager? 2 dozen switches and 2 of them seem to 'ignore' being renamed.

bear — Fri, 05 Oct 2018 06:47:49 GMT

I have dozens of Aerohive switches and APs, and I've run into a problem recently where one of my switches doesn't 'take' the update when I change the device's name in HM.

Consider this scenario:

Unpack SR2348P, add serial number to HM, boot device, update firmware, reboot device into 1.0.1.26
Edit device properties, change name from AH-Switch to BEARSWITCH
Click "Configuration Audit" (the [!] button showing there's a change) and see that "Modified Device Configuration(BEARSWITCH)" shows that the device has a device name change ready to go
'Update' device using the update button - now the green checkmark has gone away!
.... but HiveManager still says the device is called AH-Switch, even two days later. I can't rename it! 😞

It worked just fine with 20 other switches, but so far I've found 2 switches that do this.

Re: Why won't my switch 'take' a device name update via HiveManager? 2 dozen switches and 2 of them seem to 'ignore' being renamed.

bear — Sat, 06 Oct 2018 00:21:01 GMT

After connecting to the device via SSH, I noticed that the device had the correct name, it just didn't display the correct name in the HM device list.

I don't know if this is a known workaround, but stopping and starting the HM agent worked for me, without resetting the switch:

SSH to the device
run 'application stop hiveagent' (you will get disconnected from the SSH session)
SSH to the device again
run 'application start hiveagent'
wait about 30 seconds and run 'show hivemanager status' and you should be connected

topic Re: Why won't my switch 'take' a device name update via HiveManager? 2 dozen switches and 2 of them seem to 'ignore' being renamed. in Aerohive Migrated Content

Why won't my switch 'take' a device name update via HiveManager? 2 dozen switches and 2 of them seem to 'ignore' being renamed.

Re: Why won't my switch 'take' a device name update via HiveManager? 2 dozen switches and 2 of them seem to 'ignore' being renamed.