topic Re: Hi, I have a Aerohive APs that showing as already onboarded. 01221703170565 02501901090066 05501807130643 Thank you in Aerohive Migrated Content

Hi, I have a Aerohive APs that showing as already onboarded. 01221703170565 02501901090066 05501807130643 Thank you

mis2 — Thu, 22 Aug 2019 17:26:03 GMT

Hi, I have a Aerohive APs that showing as already onboarded. 01221703170565 02501901090066 05501807130643 Thank you

Re: Hi, I have a Aerohive APs that showing as already onboarded. 01221703170565 02501901090066 05501807130643 Thank you

samantha_lynn — Thu, 22 Aug 2019 20:04:04 GMT

Thank you for those serial numbers, none of these have conflicting records so you should be able to add them to your HiveManager. If you are still having issues, could you provide a screen shot of the error you see when trying to add them?

Re: Hi, I have a Aerohive APs that showing as already onboarded. 01221703170565 02501901090066 05501807130643 Thank you

mis2 — Fri, 23 Aug 2019 09:49:07 GMT

Hi Sam,

I got below the screen when onboarding. Managed to onboard 1 unit, but not the 2 in the screen. Thanks.

Re: Hi, I have a Aerohive APs that showing as already onboarded. 01221703170565 02501901090066 05501807130643 Thank you

samantha_lynn — Fri, 23 Aug 2019 20:09:41 GMT

Thank you for letting me know. I checked again for duplicate records but didn't find any. We're going to want to open a support case to investigate further in to this, I've emailed you directly with the steps we need to take to open that case. Please let me know if you have any questions. If you can let me know the case number you are assigned once you submit the case, I can take it from there.

Re: Hi, I have a Aerohive APs that showing as already onboarded. 01221703170565 02501901090066 05501807130643 Thank you

it_support1 — Tue, 27 Aug 2019 09:47:59 GMT

Hi Sam,

Unfortunately, my account doesn't allow me to submit case directly with Aerohive.

My purchase was thru Dell and currently working with Dell Support on this issue.