topic Re: Why when I create a local group with unlimited devices, it is not working ? I am still limited. in Aerohive Migrated Content

Why when I create a local group with unlimited devices, it is not working ? I am still limited.

mgdb — Wed, 02 Oct 2019 17:19:17 GMT

Why when I create a local group with unlimited devices, it is not working ? I am still limited.

Re: Why when I create a local group with unlimited devices, it is not working ? I am still limited.

samantha_lynn — Wed, 02 Oct 2019 19:54:21 GMT

Do you mean you have PPSK credentials that are limited to a certain number of devices? If that is the case you'll want to go to Configure> Open the Network Policy> Open the SSID> Uncheck the box next to "Set the maximum number of clients per private PSK" and/or "Set the MAC binding numbers per private PSK". Is that what you were looking for?

Re: Why when I create a local group with unlimited devices, it is not working ? I am still limited.

mgdb — Thu, 03 Oct 2019 12:35:22 GMT

Yes, I did it but whn I test again, I was limited to 5.

I believe that after unckeck the box, I must delete the account I created and create another that has the modification enable in the group.

I have juste arrive at work and I will do it in a few moment and I will tell you my result.

Thanks !

Re: Why when I create a local group with unlimited devices, it is not working ? I am still limited.

mgdb — Thu, 03 Oct 2019 14:51:36 GMT

Yes !! I succeeded !

I delete the account create another but It did not work.

I looked at the monitoring and I saw that my account did not have the right profile. So, created and finally found that I must assign the profile rule to that profile. And now, it is working.

I think that creating group or profile are not very easy intuitive. But, my goal was to succeed so I am happy !

Re: Why when I create a local group with unlimited devices, it is not working ? I am still limited.

mgdb — Mon, 07 Oct 2019 15:48:20 GMT

I do not understand : I suceeded and when I tried last friday, it did not work anymore.

So I create again, test again but I am always blocked until 5 devices.

So my question is : why ?

Where did I miss something ?

Can you help me please, because it is very urgent.

thanks a lot

Re: Why when I create a local group with unlimited devices, it is not working ? I am still limited.

samantha_lynn — Mon, 07 Oct 2019 20:01:01 GMT

I'm not sure what you mean when you say you are blocked until 5 devices. Do you mean you can only connect up to 5 devices on the same credential? Is the "Set the maximum number of clients per private PPSK" option enabled? Since this is an urgent issue, I would recommend opening a case with your Aerohive partner to start troubleshooting this with a technician.

Re: Why when I create a local group with unlimited devices, it is not working ? I am still limited.

mgdb — Tue, 08 Oct 2019 19:08:18 GMT

Yes, 5 devices with the same credential. I wanted to have unlimited devices.

Yes, I set the maximum to 0 but it didn't working.

I open a case, they are looking for that.

Friday the hivemanager was down and unstable. I believe that Aerohive had some problems because after that I got some configurations that not fit what I did.

Anyway, I am waiting for my open case.

Thanks

Re: Why when I create a local group with unlimited devices, it is not working ? I am still limited.

samantha_lynn — Tue, 08 Oct 2019 20:06:08 GMT

I would recommend unchecking the box next to "Set the maximum number of clients per Private PSK" so there is no limit. Then make sure you've pushed a complete configuration update out to the APs to ensure they're using the latest settings.

Re: Why when I create a local group with unlimited devices, it is not working ? I am still limited.

mgdb — Wed, 09 Oct 2019 14:57:42 GMT

I did, but it didn't work.

My Aerohive partner suggested me to create another SSID with just one user. It is working now, so I will be satisfied.

thanks a lot for your help, I appreciated.