topic I am trying to add an AP and it gives error message "device failed to onboard". in Aerohive Migrated Content

I am trying to add an AP and it gives error message "device failed to onboard".

childs999 — Mon, 23 Dec 2019 18:57:44 GMT

I am trying to add an AP and it gives error message "device failed to onboard".

Can you please free-up these serial numbers?

01301604151189

01301604120571

Thanks

Sam

Re: I am trying to add an AP and it gives error message "device failed to onboard".

samantha_lynn — Mon, 23 Dec 2019 21:35:27 GMT

Thank you for letting us know, unfortunately we'll need to open a support case to resolve this issue. I've emailed you directly with instructions on how to open a case for this issue, please let me know if you have any questions.