topic Re: Can't set to " Number of Client" in Client load balancing in Aerohive Migrated Content

Can't set to " Number of Client" in Client load balancing

jan_boje — Mon, 04 Nov 2019 16:15:06 GMT

I got the above message every time I will save it in my radioprofile. same answer on 2.4 and 5.2

I am using Hivemanager 19.5.1.7

Jan Boje

Re: Can't set to " Number of Client" in Client load balancing

samantha_lynn — Tue, 05 Nov 2019 00:17:08 GMT

Would you be able to add me as an external user so I can take a look at the current settings and try to replicate in my lab? No changes will be made, I just want to see the options in use currently. If you could please add me with the email address slynn@aerohive.com and let me know your Organization name which can be found in Global Settings> Account Details, I would appreciate it.

Re: Can't set to " Number of Client" in Client load balancing

jan_boje — Tue, 05 Nov 2019 15:21:13 GMT

Hello Sam

Our installation is local so that will not work. I can give you a Teamviewer session. but I dont know which time zone you are in. My time zone here in Denmark is +1 CET.

Re: Can't set to " Number of Client" in Client load balancing

samantha_lynn — Wed, 06 Nov 2019 00:23:33 GMT

To set up a call with a screen sharing session you'll want to open a technical support case, unfortunately that isn't something I can offer via Community support. If you'd like to continue working with me, please send me screen shots of the settings in both Radio Profiles so I can review that for you. If you'd rather email those pictures to me, please send them to communityhelp@aerohive.com.

Re: Can't set to " Number of Client" in Client load balancing

jan_boje — Wed, 06 Nov 2019 15:03:11 GMT

Here they are. if I make a dot on "number of client" and save it I get the above answer. you got 5.2 as a attach file and 2.4 below. i Could sent to files ?

Re: Can't set to " Number of Client" in Client load balancing

samantha_lynn — Thu, 07 Nov 2019 01:47:19 GMT

Can you try creating the Radio Profile settings you want in Configure> Common Objects> Radio Profiles, then apply them to the AP interfaces? Since you can't make changes to two Radio profiles at once, I think that's going to be the best way around that error.

Re: Can't set to " Number of Client" in Client load balancing

jan_boje — Fri, 08 Nov 2019 15:03:55 GMT

see attach picture. When I try to save the Radio profiles the above message is coming up.

Re: Can't set to " Number of Client" in Client load balancing

samantha_lynn — Fri, 08 Nov 2019 22:56:39 GMT

Thank you for that screen shot, in that case you'll need to file a support case with your partner, that's going to be something we need to fix on our end. If you're unsure who to contact for your partner, I can email that information to you directly, just let me know.

Re: Can't set to " Number of Client" in Client load balancing

jan_boje — Mon, 11 Nov 2019 19:56:29 GMT

thanks - I will do that