topic I'm having this error "Can not get the required device list" HELP needed to resolve this in Aerohive Migrated Content

I'm having this error "Can not get the required device list" HELP needed to resolve this

AnonymousM — Thu, 19 Dec 2019 22:31:23 GMT

I'm having this error "Can not get the required device list" HELP needed to resolve this

Re: I'm having this error "Can not get the required device list" HELP needed to resolve this

samantha_lynn — Fri, 20 Dec 2019 03:42:10 GMT

You'll want to open a case for that issue so our engineers can troubleshooting with you. We've enabled case creation access for you in Hive Community, please let me know if you have any trouble filing a case.

Re: I'm having this error "Can not get the required device list" HELP needed to resolve this

alex_leinung — Fri, 20 Dec 2019 16:37:08 GMT

Hi Sam ,

I have created a case for this problem, but was wondering why there is nothing on the community about this problem..

Re: I'm having this error "Can not get the required device list" HELP needed to resolve this

samantha_lynn — Fri, 20 Dec 2019 21:03:42 GMT

If you're using a cloud instance, it's something our internal engineers need to fix for you. If you're using an on premises instance, it might be a resource issue that we'll need to dig in to on a case by case basis as it depends a lot on your particular instance and client load.

Re: I'm having this error "Can not get the required device list" HELP needed to resolve this

vcalvo — Fri, 31 Jan 2020 06:00:05 GMT

I'm having this same issue at the moment and would also like to open a case with your engineers.

Re: I'm having this error "Can not get the required device list" HELP needed to resolve this

samantha_lynn — Fri, 31 Jan 2020 22:41:11 GMT

Thank you for letting us know, I was able to enable full access to Hive Community for you so you can file a support case. Please let me know if I can help with anything else.

Re: I'm having this error "Can not get the required device list" HELP needed to resolve this

PierreT — Thu, 20 Jan 2022 14:13:34 GMT

Hello, I have the same issue for one of our customers. Can somebody assist me with this please? Can I raise a ticket somewhere?

Re: I'm having this error "Can not get the required device list" HELP needed to resolve this

Christoph_S — Fri, 21 Jan 2022 16:17:55 GMT

Hello Pierre,

Our engineers are aware of issue and working on fix. In the meantime please can you try using Firefox to see if this alleviates the issue?

Cheers,

Chris