topic Re: AeroHive SRP2324 CAPWAP in Aerohive Migrated Content

AeroHive SRP2324 CAPWAP

sandrews — Tue, 22 Oct 2019 07:59:59 GMT

Hi Everyone,

I have taken over a site and very new to AeroHive. I have noticed that a couple of our switches despite functioning fine have lost CAPWAP connectivity to our Hive Manager Cloud Management Portal. I am unsure as to how to force them to re-establish connectivity short of rebooting it but that will obviously cause us some downtime.

I thought that it might have been related to a certificate that needed to be installed but reading through their documentation the problematic switches are on the appropriate HiveAgent version.

Any thoughts or suggestions that i can do?

Kind Regards,

Re: AeroHive SRP2324 CAPWAP

samantha_lynn — Tue, 22 Oct 2019 22:02:49 GMT

Hi Shaun, welcome to Aerohive! This guide reviews how to manually connect an SR2300 series switch to the HiveManager: https://thehivecommunity.aerohive.com/s/article/Connecting-a-SR2200-SR2300-switch-to-HiveManager

Please let me know if you are still unable to connect the switch using those steps.

Re: AeroHive SRP2324 CAPWAP

bruce_stahlin — Fri, 01 Nov 2019 00:29:11 GMT

If you have cli access, you can run the following to restart hiveagent to try to force connectivity:

application stop hiveagent

Then:

application start hiveagent