topic Re: I can't remove simulated access points because I don't have a Remove button in All devices. How am I suppose to remove them? in Aerohive Migrated Content

I can't remove simulated access points because I don't have a Remove button in All devices. How am I suppose to remove them?

raej — Tue, 03 Sep 2019 10:05:43 GMT

I can't remove simulated access points because I don't have a Remove button in All devices. How am I suppose to remove them?

Re: I can't remove simulated access points because I don't have a Remove button in All devices. How am I suppose to remove them?

samantha_lynn — Tue, 03 Sep 2019 19:45:42 GMT

You would need to log in as the main admin of the HiveManager (the original email address used to register for the HiveManager, or used to set up the HiveManager if you're running an on premises deployment).

Re: I can't remove simulated access points because I don't have a Remove button in All devices. How am I suppose to remove them?

raej — Wed, 04 Sep 2019 04:56:52 GMT

I couldn't find Global Settings, found it in Home --> Administration --> License Management. It lists the company we buy the access points from as technical contact.

This would be a non-issue if you could remove simulated devices from the same place you can create them.

Re: I can't remove simulated access points because I don't have a Remove button in All devices. How am I suppose to remove them?

samantha_lynn — Thu, 05 Sep 2019 01:50:42 GMT

My apologies, I gave you instructions for HiveManager instead of HiveManager Classic. Could you send me a screen shot of your Device Inventory menu under the Monitor page?

Re: I can't remove simulated access points because I don't have a Remove button in All devices. How am I suppose to remove them?

raej — Thu, 05 Sep 2019 07:54:55 GMT

I have Modify, Update... and Utilities..., nothing about removing devices.

Re: I can't remove simulated access points because I don't have a Remove button in All devices. How am I suppose to remove them?

samantha_lynn — Thu, 05 Sep 2019 23:01:34 GMT

Thank you for that screen shot. If you are logged in as an admin, you'd see next to the utilities option another option called Device Inventory. Since you don't have that option, you'd either need to ask the HiveManager admin to upgrade your permission levels, or log in with different credentials that have admin access.

Re: I can't remove simulated access points because I don't have a Remove button in All devices. How am I suppose to remove them?

raej — Fri, 06 Sep 2019 10:31:17 GMT

Thanks for that, got given access to the Device Inventory button and I've removed the simulated AP's.