topic Re: Hi, I'm trying to onboard another AP. I get a message saying "01221702272173 Device already onboarded" Is there any way to solve this? Cheers in Aerohive Migrated Content

Hi, I'm trying to onboard another AP. I get a message saying "01221702272173 Device already onboarded" Is there any way to solve this? Cheers

stuart1 — Sat, 11 Jan 2020 00:58:55 GMT

Hi, I'm trying to onboard another AP. I get a message saying "01221702272173 Device already onboarded" Is there any way to solve this? Cheers

Re: Hi, I'm trying to onboard another AP. I get a message saying "01221702272173 Device already onboarded" Is there any way to solve this? Cheers

bpowers — Mon, 13 Jan 2020 02:01:00 GMT

You'll need to open a support case if you havent already. That device already exist in some instance of the aerohive cloud redirector service and as such you cannot get it added to yours.

Re: Hi, I'm trying to onboard another AP. I get a message saying "01221702272173 Device already onboarded" Is there any way to solve this? Cheers

stuart1 — Mon, 13 Jan 2020 16:48:40 GMT

Thanks Brian, unfortunately I can't currently open a support case. Message I get is "Looks like you don’t have access to create a case. Ask your community manager for access." We don't have a community manager or any support.

Re: Hi, I'm trying to onboard another AP. I get a message saying "01221702272173 Device already onboarded" Is there any way to solve this? Cheers

bpowers — Tue, 14 Jan 2020 00:03:26 GMT

Unfortunately at that point, you're at the mercy of one of the community managers (@Sam Pirok) or someone else to be able to assist.

Re: Hi, I'm trying to onboard another AP. I get a message saying "01221702272173 Device already onboarded" Is there any way to solve this? Cheers

samantha_lynn — Tue, 14 Jan 2020 00:07:30 GMT

Thanks for the mention Brain! Stuart, my apologies for not seeing this earlier. You would generally need to purchase Select level of support to open a case with Aerohive support, however for this issue I'm going to open a one time courtesy case to get this resolved for you. I'll update you via the case in just a moment with the next steps for this process.

Re: Hi, I'm trying to onboard another AP. I get a message saying "01221702272173 Device already onboarded" Is there any way to solve this? Cheers

stuart1 — Tue, 14 Jan 2020 16:58:41 GMT

Thanks for the support on this guys. Most appreciated.

I'll await an update on the case.

Re: Hi, I'm trying to onboard another AP. I get a message saying "01221702272173 Device already onboarded" Is there any way to solve this? Cheers

stuart1 — Mon, 20 Jan 2020 21:17:17 GMT

Hi Sam,

Just wondering if you have any update on this?

I've not heard anything further from support.

Thanks again.

Stuart

Re: Hi, I'm trying to onboard another AP. I get a message saying "01221702272173 Device already onboarded" Is there any way to solve this? Cheers

samantha_lynn — Tue, 21 Jan 2020 00:13:38 GMT

Thanks for checking in Stuart, I just checked the engineering ticket we're waiting on and unfortunately that is still in progress. I'll let you know via the support case as soon as I hear the engineering ticket is complete so we can confirm that your devices are free to add at that point.

Re: Hi, I'm trying to onboard another AP. I get a message saying "01221702272173 Device already onboarded" Is there any way to solve this? Cheers

stuart1 — Tue, 28 Jan 2020 22:09:12 GMT

Device now free and I've added it to hivemanager. Thanks for all the support.

Kind regards

Stuart