Wireless phone connection dropping with AP250's

mrclem999 — Thu, 24 Oct 2019 03:27:34 GMT

Can you please help me look at my configuration? I just deployed 3 Aerohive AP250’s in my office.

I am trying to perfect these access points to demo in our own office.

I have a number of Samsung wifi based PBX phones. All of my wifi phones seem to

Re: Wireless phone connection dropping with AP250's

samantha_lynn — Thu, 24 Oct 2019 20:02:33 GMT

Could you send tech data from one of the APs to Communityhelp@aerohive.com? If you could also let me know the MAC address of a wireless phone having issues that would help as well.

These guides review how to get tech data, depending on which HiveManager platform you are using:

HiveManager Classic-https://thehivecommunity.aerohive.com/s/article/How-to-download-tech-data-in-Classic

HiveManager NG-https://thehivecommunity.aerohive.com/s/article/How-to-download-tech-data-in-HiveManager

Device CLI-https://thehivecommunity.aerohive.com/s/article/Collecting-Tech-Data-via-CLI

This guide will walk you through how to determine which HiveManager you are using, for reference: https://thehivecommunity.aerohive.com/s/article/Which-HiveManager-Platform-am-I-using

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Wireless phone connection dropping with AP250's

Re: Wireless phone connection dropping with AP250's