topic customers on-premise hivemanager (classic) has a message saying it has become disconnected from the license server. What may be causing this issue? in Aerohive Migrated Content

customers on-premise hivemanager (classic) has a message saying it has become disconnected from the license server. What may be causing this issue?

souris — Fri, 22 Jun 2018 21:18:49 GMT

customers on-premise hivemanager (classic) has a message saying it has become disconnected from the license server. What may be causing this issue?

GeorgiaMason — Sat, 23 Jun 2018 02:31:15 GMT

Generally that's going to be your firewall, I think it needs TCP 443 allowing traffic to get to the license server.

AnonymousM — Sat, 23 Jun 2018 17:26:06 GMT

Hi Georgia,

Thats what I thought but he can browse to the url of the license server on a PC connected to the same subnet as the on-premise HM

dsouri — Tue, 26 Jun 2018 03:31:41 GMT

Hi John,

Could the on-premise hivemanager be using a different/default DNS service?

If so, this may explain why the PC can access the hostname, but the on-premise can't.

Hope this helps,

David Souri

HiveCommunity Moderator

souris — Tue, 26 Jun 2018 14:23:55 GMT

Hi David,

Strangely the issue has resolved itself.....

I think the issue may have been precisely as you describe and the customer has just noticed it.

Thanks for your help.