topic Re: Unable to add new devices (error 6) in Aerohive Migrated Content

Unable to add new devices (error 6)

benoit_fontenea — Mon, 18 Jun 2018 17:23:23 GMT

Hi,

I have to add 14 APs on my Hivemanager NG Appliance but I can't. Below the error code :

Do you have an idea to solve this problem?

Thanks in advance.

Benoit

Re: Unable to add new devices (error 6)

benoit_fontenea — Mon, 18 Jun 2018 17:27:16 GMT

Re: Unable to add new devices (error 6)

samantha_lynn — Tue, 26 Jun 2018 00:22:50 GMT

Hello, I am sorry for the delay in getting back to you. If you can email the serial numbers you are trying to add to your HiveManager, we can remove them from the redirector for you so you will be able to add them to your own instance. The email you'll want to reach out to is communityhelp@aerohive.com.