topic Re: upgrade AP's in Aerohive Migrated Content

upgrade AP's

jaouad_laktami — Fri, 05 Oct 2018 19:19:50 GMT

device update failed. I tried to reload the accespoint. Tried again to update. It is not working

i have on the accespoint version HiveOS 8.1r2a

i want top upgrade to version

8.2r4

Re: upgrade AP's

samantha_lynn — Sat, 06 Oct 2018 01:14:04 GMT

Could you tell me what the device update failure message is? What model AP are you using?

Re: upgrade AP's

jaouad_laktami — Tue, 09 Oct 2018 12:46:17 GMT

Version: HiveOS 8.1r2a build-178408

Build time: Mon Oct 16 22:53:16 UTC 2017

Build cookie: 1710161553-178408

Platform: AP250

Bootloader ver: v0.0.4.16

TPM ver: v1.2.66.4

it says there is nog enough space for the firmware. How Can i remove some space on the accespoint.

Re: upgrade AP's

jaouad_laktami — Tue, 09 Oct 2018 12:47:20 GMT

AP505146#show system disk-info

Filesystem Size Used Available Use% Mounted on

/dev/root 30.9M 30.9M 0 100% /

devtmpfs 233.4M 0 233.4M 0% /dev

tmpfs 170.7M 5.8M 164.9M 3% /tmp

ubi0:f 344.7M 12.5M 327.5M 4% /f

Re: upgrade AP's

AnonymousM — Tue, 09 Oct 2018 23:05:04 GMT

Can you paste the output of a "show version detail" command please.

I suspect the firmware you want to move to is on the "backup" partition and you're getting the insufficient space error because there is no error that states "that version already exist on the disk".

If your backup version says "Backup version: HiveOS 8.2r4", you can simply do a reboot backup to tell the AP to boot off that partition.

Re: upgrade AP's

jaouad_laktami — Wed, 10 Oct 2018 13:13:26 GMT

AP505374# show version detail

Running image: Current version

Current version: HiveOS 8.1r2a build-178408

Build host: ci315

Build time: Mon Oct 16 22:53:16 UTC 2017

Build by: build

Build cookie: 1710161553-178408

Backup version: HiveOS 7.0r1

Build time: Wed Mar 30 04:31:11 UTC 2016

Load after reboot: Current version

Platform: AP250

Bootloader ver: v0.0.4.16

TPM ver: v1.2.66.4

Uptime: 0 weeks, 0 days, 17 hours, 1 minutes, 15 seconds

How can i remove the backup version So it will install the latest version.

Re: upgrade AP's

AnonymousM — Wed, 10 Oct 2018 18:23:29 GMT

I don't think you can manually remove images off of partitions. Aerohive support may have a way however.

But what usually worked for me when I got that similar error was to reboot from the backup partition ("reboot backup" is the command from the CLI) and try the upgrade from that partition.

Re: upgrade AP's

jaouad_laktami — Wed, 10 Oct 2018 19:30:11 GMT

Thanks but it dot no work for me. still the same problem

Re: upgrade AP's

AnonymousM — Wed, 10 Oct 2018 19:44:56 GMT

Hmm. Last trick I have up my sleeve would be to try to go do a different HiveOS first. Say 6.5r4. I was a big fan of it and still am for certain things.

I am unable to find 7.0r1 to try to put the same two images you have on your AP on one here to test. If I was a gambling man, I'd say that code was removed from the Aerohive download page for a reason and it may be the root of your problem.

As a last resort you may need to reach out to Aerohive directly for additional assistance. I'd be curious as to their fix though if you have to take this route.